ServiceNow Software Asset Management (SAM) Specialist - Operate

Canada
$57,000-102,000 per year
Permanent
Full-time

22 days ago

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie PreferencesReject All Cookies Accept All CookiesSearch JobsSearch JobsJob DescriptionApply nowStartPlease wait...Job Title: ServiceNow Software Asset Management (SAM) Specialist - OperatePosting Start Date: 2/17/26Job Description:SummaryDeloitte is seeking a highly motivated and detail-oriented ServiceNow SAMPro Specialist with a minimum of 2 years' experience in Software Asset Management. The ideal candidate will be responsible for maintaining accurate software asset data, executing license compliance activities, and supporting the development of Effective License Positions (ELPs) within ServiceNow SAMPro. This role will support audit readiness, optimize software assets, and ensure compliance with major software publishers.What will your typical day look like?In this role, you will be responsible for operating within ServiceNow SAMPro to ensure the accuracy and integrity of software asset data. Your day-to-day activities will include validating and updating software models, creating and maintaining software model records, and normalizing discovery data to support ongoing compliance efforts. You will configure license metrics, entitlements, and reconciliation rules, as well as manage license allocations and reallocation processes to optimize software usage. A key aspect of your responsibilities will involve executing reconciliation jobs, interpreting results, and developing Effective License Positions (ELPs) for multiple tier 1 publishers such as Microsoft, Oracle, IBM, Adobe, and VMware.When automation is not available, you will perform manual license position calculations using large datasets, ensuring that all compliance requirements are met. You will analyze procurement, entitlement, deployment, and contract data to identify compliance risks and opportunities for optimization. Additionally, you will play a critical role in supporting audit readiness, responding to audit data requests for major publishers, and proactively identifying normalization and data quality issues to drive remediation efforts. Preparing and delivering comprehensive reporting-such as compliance summaries, optimization recommendations, and KPI dashboards-will be an integral part of your contribution to the team's success.About the teamThis is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. And we do it with the kind of drive and passion that comes from loving what you do-and who you do it with.Enough about us, let's talk about youYou are someone with these required skills, experience & qualifications:

Minimum 2 years' hands-on experience with ServiceNow SAMPro
Strong understanding of software asset management lifecycle and license compliance
Experience with tier 1 publishers (e.g., Microsoft, Oracle, IBM, Adobe, VMware)
Proficiency in analyzing large datasets
Excellent communication and reporting skills
Ability to work collaboratively in a team environment
Relevant certifications in ServiceNow or Software Asset Management (preferred)

Total RewardsThe salary range for this position is $57,000 - $102,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.Apply nowStartPlease wait...Get connectedServicesIndustriesCareersLegalConnect© 2024. See Terms of Use for more information. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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