Branch Manager - Commercial Claims
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- Ontario
- $95,000-115,000 per year
- Permanent
- Full-time
- Lead and inspire a team of Supervisors and Adjusters handling commercial casualty claims
- Provide hands-on coaching, guidance, and technical expertise to support effective claims handling
- Oversee day-to-day operations, ensuring service excellence and timely file management
- Monitor key performance metrics, including file pendings and operational efficiency
- Drive continuous improvement by analyzing workflows, systems, and processes
- Support reserve adequacy through ongoing coaching and file oversight
- Play a key role in hiring, onboarding, and developing top talent
- Conduct performance reviews and provide meaningful, ongoing feedback
- Act as a senior escalation point for complex claims and client concerns
- Build and maintain strong client relationships, ensuring a high standard of service delivery
- 10+ years of experience handling Commercial Casualty claims
- 5+ years of leadership experience, with a track record of developing high-performing teams
- CIP designation (or near completion) with the ability to obtain licensing across Canada
- Strong business acumen with a focus on service excellence and client satisfaction
- Exceptional communication, leadership, and interpersonal skills
- Highly organized with the ability to manage competing priorities
- Comfortable working with data, metrics, and evolving systems
- Opportunity to lead a well-established and respected claims team
- High visibility role with the ability to influence operations and strategy
- Collaborative, people-first culture that values leadership and development
- Competitive compensation and hybrid flexibility