Claims Branch Manager

Ontario
$95,000-115,000 per year
Permanent
Full-time

5 days ago
Apply easily

Branch Manager, Commercial Claims?? Hybrid | Mississauga, ON (Can be flexible on location)
?? $93,000 – $115,000Are you a seasoned Commercial Claims leader ready to take the next step in your career?A well-established, nationally recognized organization is seeking a Branch Manager to lead its Commercial Claims team. This is a high-impact leadership role where you will drive performance, mentor talent, and shape the future of a dynamic claims operation.What You’ll Be Doing

Lead and inspire a team of Supervisors and Adjusters handling commercial casualty claims
Provide hands-on coaching, guidance, and technical expertise to support effective claims handling
Oversee day-to-day operations, ensuring service excellence and timely file management
Monitor key performance metrics, including file pendings and operational efficiency
Drive continuous improvement by analyzing workflows, systems, and processes
Support reserve adequacy through ongoing coaching and file oversight
Play a key role in hiring, onboarding, and developing top talent
Conduct performance reviews and provide meaningful, ongoing feedback
Act as a senior escalation point for complex claims and client concerns
Build and maintain strong client relationships, ensuring a high standard of service delivery

What You Bring

10+ years of experience handling Commercial Casualty claims
5+ years of leadership experience, with a track record of developing high-performing teams
CIP designation (or near completion) with the ability to obtain licensing across Canada
Strong business acumen with a focus on service excellence and client satisfaction
Exceptional communication, leadership, and interpersonal skills
Highly organized with the ability to manage competing priorities
Comfortable working with data, metrics, and evolving systems

Why This Role?

Opportunity to lead a well-established and respected claims team
High visibility role with the ability to influence operations and strategy
Collaborative, people-first culture that values leadership and development
Competitive compensation and hybrid flexibility

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.Interested candidates please contact Maurice Reichberg at DGA Careers. If you are working with another DGA recruiter, feel free to ask them about this position.

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