Consultant- [Data Centre Operation

Genpact

  • Montreal, QC
  • Permanent
  • Full-time
  • 15 days ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Consultant - [Data Centre Operation]Responsibilities
  • Serve as the first point of contact for customers seeking technical assistance over the phone, email or in person.
  • Create/acknowledge, follow-up, escalate and resolve incidents/service requests as per Service Desk procedures within allocated timelines.
  • Ensure tickets are always updated until issues are resolved and communicate the progress to the end user client.
  • Resource is required to work from Noida, India
  • Resource should be open to work in US shift and open to shift rotation between afternoon and night shifts.
  • Resource should be keen to learn newer things related to technology and domain.
  • Resource should be energetic and passionate to drive results for business needs and personal growth in technology and/domain knowledge.
  • Perform hardware IMACD (Install, Move, Add, Change and Dispose) activities.
  • Backup and image IT assets as per procedures.
  • Adhere to and enforce Security and Corporate policies related to usage of IT hardware/software.
  • Manage and monitor IT assets to ensure accurate inventory records and log updates to the configuration management database (CMDB).
  • Keep the work area and IT storage well organized and clutter free.
  • Perform ad-hoc/project-related tasks and additional responsibilities assigned by the Service Desk manager. Prepare and publish various IT reports on an ad-hoc and/or regular basis.
  • Create and/or maintain/update technical Standard Operating Procedure (SOP) documents.
  • Liaise effectively while maintaining good working relationships with various internal/external IT teams and vendors.
CQualifications we seek in you!Minimum Qualifications· Graduate in Technology with Computers or IT streamOR· Graduate any stream with course in Computers or IT stream.Preferred Qualifications/ Skills· Basic understanding of IT infrastructure and troubleshooting.· Technical and system expertise in relevant IT workstreams.· Good problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.· Good analytical and problem-solving skills.· Ability to effectively interact with users and IT staff in implementation of new functionality and solving problems.· Strong communication skills (written and verbal).· Capability to coordinate and execute tasks assigned.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact