Consultant– [Data Centre Operation]
Genpact
- Montreal, QC
- Permanent
- Full-time
- Serve as the first point of contact for customers seeking technical assistance over the phone, email or in person.
- Create/acknowledge, follow-up, escalate and resolve incidents/service requests as per Service Desk procedures within allocated timelines.
- Ensure tickets are always updated until issues are resolved and communicate the progress to the end user client.
- Resource is required to work from Noida, India
- Resource should be open to work in US shift and open to shift rotation between afternoon and night shifts.
- Resource should be keen to learn newer things related to technology and domain.
- Resource should be energetic and passionate to drive results for business needs and personal growth in technology and/domain knowledge.
- Perform hardware IMACD (Install, Move, Add, Change and Dispose) activities.
- Backup and image IT assets as per procedures.
- Adhere to and enforce Security and Corporate policies related to usage of IT hardware/software.
- Manage and monitor IT assets to ensure accurate inventory records and log updates to the configuration management database (CMDB).
- Keep the work area and IT storage well organized and clutter free.
- Perform ad-hoc/project-related tasks and additional responsibilities assigned by the Service Desk manager. Prepare and publish various IT reports on an ad-hoc and/or regular basis.
- Create and/or maintain/update technical Standard Operating Procedure (SOP) documents.
- Liaise effectively while maintaining good working relationships with various internal/external IT teams and vendors.