Service Writer - MTL - Evening
Paccar
- Saint-Laurent, QC
- $51,000-74,000 per year
- Permanent
- Full-time
- Permanent, 40h/week ;
- Monday to Friday, 3:00PM to 11:30PM (8h/day) ;
- Salary between 51-74K, with possibility of + depending on experience;
- 2-4 weeks of vacation, depending on experience ;
- 5 days of paid leave ;
- 12 statutory holidays ;
- Being paid weekly ;
- On-site parking ;
- Insurance (medical, dental, divison, etc.) covered 100% by the employer ;
- Telemedecine and employee assistance program ;
- RSSP matching program ;
- School tuition fees reimbursement ;
- Be coached and mentored by experts in the trucking industry ;
- Professional development and career growth within the company ;
- Corporate events (Christmas Party, Family Day event, etc.).
- Receive customers with eagerness, by phone or in-person
- Open the repair orders by indicating the information related to the vehicle to be repaired
- Coordinate and book appointments according to workshop availability.
- Accurately record the client's requests on the Worksheet, one operation for each request. Always indicate the Repair Type.
- If necessary, estimate the repair costs of the vehicule by examining the components under the truck, inside the hood or elsewhere and provide it to the customer.
- Notify the customer whether repairs fall into manufacturer’s warranty or not.
- Establish the method of repair payment with the customer.
- Keep customer informed the status of parts necessary for repair (e.g., back order)
- Promote preventive maintenance programs, specials or any other appropriate products and services for the customer's vehicle.
- Close repair orders once they has been verified by the workshop foreman, and assign the costs to the customer, the warranty or a request for a good agreement policy.
- French and English (spoken, read and written – basic level, in order to serve clients in English as needed)
- Oriented towards the sale of products and services;
- Good knowledge of heavy equipment mechanics;
- Ability to negotiate professionally with customers;
- The ability to cope with the emotional reactions of the clientele;
- Good team-working skills;
- Extensive experience in interpreting warranties specific to the trucking industry.