Senior Client Manager (6 Month Contract)
- Mississauga, ON
- Contract
- Full-time
Location: Hybrid (Mississauga HQ + Remote)
Job Type: 6 Month Contract (potential for extension)Job Summary:Like the idea of helping clients execute their goals at retail? Come join our dynamic team! Be part of a national sales and merchandising team. Flexibility-Variety-Competitive Compensation-Independence are what we have to offer with our Top Tier CPG client!Brand Momentum Inc. has an exciting opportunity for a Senior Client Manager!Reporting directly to the Sr. Director – Sales and Merchandising, the position of Senior Client Manager, consists in part, of the execution of annual plans – Brand Momentum and Client(s). This position is responsible for maintaining and growing superlative client relationships, providing strong thought leadership and driving the business with a proactive approach. Additionally, the National Client Manager is responsible for the implementation of Client aligned “go to market strategies” through our field Teams to deliver against Client KPI targets and expectations.Responsibilities and Duties:
- Operate as the lead point of contact for any and all matters specific to Client account management
- Build and maintain strong, long-lasting client relationships
- Ability to understand what success means to our Clients and shape a plan that delivers value add results and excellence on their business
- Attend/Lead Client meetings and be an impactful and active participant to ensure continuous alignment on Client deliverables
- Execute Client go to market strategies
- Effectively provide clear retail execution direction to the Brand Momentum Regional Leaders
- Prepare and present regularly scheduled performance updates
- Track and assess key account performance metrics to Identify challenges, opportunities and develop an effective action plan
- Review available retailer sales data to prepare plans for underperforming locations.
- Active in the field to evaluate and measure the execution of plans
- Escalates Client issues in a timely and proactive manner
- ½ day field visit bi-weekly to observe execution conditions and identify additional opportunities
- Develop, mentor and coach direct reports (when applicable)
- Assist in the hiring of staff as required
- Conflict resolution, handling complaints or emergencies that may fall outside regular business hours
- Able to travel within the North Americas when needed
- Post-Secondary degree, preferably in Business
- 5+ years' experience in an Account / Client management role
- Excellent client relationship management skills – Client-focused – must be approachable
- Strong understanding of CPG
- Driven by the achievement of client KPIs and sales metrics
- Multiple channel knowledge – Mass, Drug and Grocery (Convenience/Gas is an asset)
- Excellent leadership skills
- Ability to execute in the field and implement the Client go to market strategy
- Flawless execution of client plans
- Proficiency in Microsoft (Excel, Word, PowerPoint)
- Ability to mine and review retailer sales data
- Potential oversight of team colleague including but not limited to, administrative and or client management.
- Extremely detailed and organized with excellent follow-through and up the ability
- Bilingual an asset
- Operates with trust and integrity
- Action-oriented
- Excellent communication skills – listening, verbal and written
- Ability to establish plans and set priorities
- Well-developed negotiation skill