Senior Product Manager, Customer Engagement Platforms (Mobile & Web) - 18 Month Contract

goeasy

  • Mississauga, ON
  • Permanent
  • Full-time
  • 12 days ago
Join one of Canada's fastest-growing companies and be part of something extraordinary - welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we're proud to be recognized for it. We've earned prestigious accolades such as Waterstone Canada's Most Admired Corporate Cultures, Canada's Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We're also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women, and having one of the Most Trusted Executive Teams, and included on TIME Magazine's 2025 list of Canada's Best Companies. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.As one of Canada's leading alternative consumer lenders, we're passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.Role OverviewType: 18 Month ContractAre you a strategic, data-driven digital product leader ready to transform the way customers engage with financial services? We are looking for a Senior Product Manager, Customer Engagement Platforms to lead the vision, roadmap, and execution of our mobile apps and customer portal. This 18-month contract role is a chance to deliver frictionless, impactful digital experiences that drive customer satisfaction, operational efficiency, and business growth across our brands.What You'll Do:Own & Lead the Digital Product Vision
  • Define and evolve the strategic roadmap for our mobile app (goeasy Connect) and web-based customer portals.
  • Build a data-informed product vision that balances short-term delivery with long-term innovation.
  • Act as the product owner for key digital platforms, ensuring alignment with both customer needs and business priorities.
Deliver Best-in-Class Customer Experiences
  • Champion a mobile-first, customer-first mindset in all product decisions.
  • Design seamless, intuitive user journeys for loan applications, payments, account management, and self-service features.
  • Lead UI/UX standards across platforms, ensuring accessibility and usability best practices.
  • Optimize conversion, engagement, and satisfaction through continuous improvements and experimentation.
Drive Cross-Functional Execution
  • Collaborate with technology, marketing, operations, analytics, and third-party vendors to bring your product vision to life.
  • Manage and prioritize product backlogs, define user stories, and lead Agile ceremonies.
  • Partner with QA/UAT teams to validate functionality, ensuring smooth and high-quality launches.
Be the Voice of the Customer & Market
  • Use research, data, and usability testing to uncover pain points and prioritize enhancements.
  • Translate customer insights into actionable requirements and features.
  • Stay ahead of digital and fintech trends, ensuring our platforms remain competitive and innovative.
What You Bring:
  • 5-7 years of experience in digital product management or ownership, ideally in fintech, financial services, or eCommerce.
  • Proven success launching and optimizing mobile apps and web portals with measurable business impact.
  • Strong command of product management frameworks (Agile, Scrum), backlog management, and delivery processes.
  • Data-driven mindset with hands-on experience using product analytics tools (GA, Mixpanel, Amplitude, etc.).
  • Deep knowledge of UX best practices, mobile-first design, and digital experimentation (A/B testing, usability studies).
  • Ability to synthesize complex technical, business, and customer requirements into clear roadmaps.
  • Experience managing agencies or vendors, especially digital design and development teams.
  • Technical literacy in web/mobile platforms, API integrations, design systems, and SEO best practices.
  • Collaborative and entrepreneurial spirit; thrives in fast-paced, dynamic environments where ownership and impact are key.
We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.Internal Applicants: please apply through the link and provide written endorsement from your current manager.Diversity, Inclusion, and Equal Opportunity Employment:At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.Additional Information:All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.Follow useasyfinancialeasyhomeAbout usService ratingPersonal loansLease to own

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