Sr. Business Systems Analyst

Royal Bank of Canada

  • Mississauga, ON
  • Permanent
  • Full-time
  • 15 days ago
Job DescriptionWHAT IS THIS OPPORTUNITY?As a member of Insurance Technology Production Support, you will work with IT and business partners to effectively provide oversight of the Insurance Technology Supplier Oversight Team with Outsourcing arrangements with several IT VendorsWHAT WILL YOU DO?
  • Adheres to IT Governance processes
  • Ensures Vendor IT follows established best practices for the efficient operation and provision of IT services.
  • Establishes SLAs for services, applications and interfaces provided as part of the Vendor engagements.
  • Monitors and reports on vendor progress regarding the delivery of contractual obligations. escalating as needed.
  • Work closely with internal IT Partners, Business and Vendors to manage technical upgrades.
  • Collaborate with Vendors to identify potential risk.
  • Maintain dashboards and reports that provide insights into operational performance.
  • Ensure proper documentation for audit readiness and transparency.
WHAT DO YOU NEED TO SUCCEED?Behavioral Competencies
  • Dealing with Ambiguity
  • Teamwork & Cooperation
  • Analytical Thinking
Process Knowledge
  • Incident and Problem Management
  • Change Management
  • Service Level Management
  • Conflicts and issues resolution and escalation
  • Problem-solving mindset.
  • Excellent stakeholder engagement and ability to drive collaboration across teams.
  • Strong communication and documentation skills to ensure process transparency and knowledge sharing.
WHAT"S IN IT FOR YOU?What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesOpportunities to do challenging work#LI – POST#TechPJJob Skills Communication, Critical Thinking, Decision Making, IT Incident Management, Problem Solving, TeamworkAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MississaugaCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2025-08-19Application Deadline: 2025-09-19Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Royal Bank of Canada