AI Business Systems Analyst

First West Credit Union View all jobs

  • Langley City, BC
  • Permanent
  • Full-time
  • 9 days ago
Job Category: Information TechnologyJob Description:We are currently seeking an AI Business Systems Analyst to join our team.The AI Business Systems Analyst defines clear, actionable technical requirements for AI technology capabilities, including Agentic AI systems and supporting technology components. The role applies advanced analysis skills to specify AI behaviors, decision logic, context and data constraints, tool access, and control mechanisms that support enterprise platforms, meet governance and security standards, and perform reliably in production. This role spans analysis and delivery, with accountability for requirements definition, technical design support, quality assurance, and contribution to implementation based on the needs of the initiative. The AI Business Systems Analyst documents interfaces, contracts, rules, failure modes, and expected behaviors, and works closely with AI engineers, architects, and delivery partners to ensure solutions meet functional, technical, quality, security, operational, and supportability expectations.Here's what would be included as a part of your typical day1. AI Analysis: Participates as an active member of the AI Technology team, applying an advanced level of technical expertise to analyze complex problems and assess how AI technologies can solve them. Leads translation of conceptual requirements into technical requirements by producing clear documentation (process maps, workflows, user journeys, specifications, decision tables, and acceptance criteria) that provides direction to makers, testers, and delivery partners.2. Solution Enablement: Works with leaders and engineers to define implementation-ready technical requirements for AI technology solutions. Produces specifications that support a range of delivery approaches, automation, custom development, integrations, and AI platforms. Defines requirements for workflows, decision logic, agent behaviors, interfaces, data access patterns, exception handling, logging, monitoring, and operational support needs. Participates in solution design reviews to ensure requirements are technically feasible, align with enterprise architecture and AI governance standards, and support scalability, security, and maintainability.3. AI Business Solutions collaboration: Liaises with the AI Business Solutions team to understand end-user needs, usage scenarios, and adoption considerations, and to translate those inputs into clear technical requirements and delivery assumptions. Partners to align AI technology capabilities with user requirements, adoption tactics, and change considerations, while ensuring solution approaches remain feasible, governed, and aligned with enterprise risk, architecture, and supportability standards.4. Testing, Quality Assurance & Readiness: Plans and leads testing and quality assurance activities, defining and executing test strategies, plans, and scripts for both deterministic and AI-enabled components. Validates business and technical requirements through demonstrations, scenario-based and user acceptance testing; supports defect triage and resolution; and ensures solutions are production-ready with appropriate controls, documentation, support runbooks, and user enablement.5. Project & Delivery Support: Supports all stages of the initiative life cycle by communicating changes, enhancements, and modifications to project managers and stakeholders; managing risk; and managing/communicating expectations to the team. Contributes analysis and content to business cases and ensures decision-making is supported by evidence and clear options.6. Stakeholder Relationship Management & Adoption: Builds strong relationships across IT and business groups to support discovery, requirements validation, and adoption. Partners with delivery and business teams to support end-user orientation and training for new or modified solutions, contributing input and technical context as needed to promote confident and consistent usage.7. AI Risk, Governance & Controls: Identifies and documents AI-related risks, assumptions, and constraints, and ensures requirements and solutions align with enterprise risk, security, privacy, regulatory requirements and AI governance standards. Defines appropriate controls, defined autonomy boundaries with human supervision and override mechanisms, auditability, and operational safeguards, and partners with risk, compliance, and technology stakeholders to support responsible, supportable, and compliant AI solutions.8. Team Support: Participates in regular department and team meetings to discuss current activities and provide advanced input on issues and risks. Provides timely status updates, proactively flags risks, and provides proxy coverage for other roles as required.Required Skills, Experience & Qualifications
  • Bachelor's degree in IT or an equivalent stream required; additional post-graduate certification in Business Systems Analysis (or equivalent) preferred.
  • 3+ years of related IT experience in a business analysis function (or an equivalent combination of education and experience) required.
  • Experience contributing to the design and delivery of enterprise-grade solutions leveraging AI technology components at scale.
  • Experience within the financial services industry is an asset.
  • Advanced understanding of delivery life cycles for AI, data, and automation initiatives, with the ability to provide informed input at key decision points.
  • Advanced communication and interpersonal skills to facilitate consensus building on business/technical requirements and solutions through collaboration with multiple stakeholders.
  • Solid organizational skills to carry out assignments to meet business requirements and deadlines.
  • Solid research, analytical, and problem-solving skills to actively participate in development of complex business solutions.
  • Ability to translate AI concepts into clear, testable requirements, including controls, auditability, and operational readiness.
  • Strong communication skills with ability to communicate complex messages and teach new concepts.
  • Solid knowledge of end-to-end delivery life cycles for AI and data platforms, from requirements and design through implementation, testing, deployment, and support.
  • Solid knowledge of the concepts, theories, practices, and techniques of the information technology field with emphasis on business systems analysis.
  • Ability to elicit requirements to build AI enabled experiences, including data access considerations, security constraints, and success measures.
  • Comfort partnering with engineering teams to document technical requirements and integration needs.
  • Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.
About Us:What's in it for you:First, we strive to make our team members feel genuinely rewarded. You'll have:
  • Mental health coverage and resources
  • Customizable health benefits, as well as topped-up parental leave
  • Performance-based compensation, employee banking advantages and group RRSP matching
  • Vacation time and flexible work arrangements to support your lifestyle
We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual's skills and experience, and may correlate with performance in the role.We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we're powered by giving back-in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.By joining our team, you'll be able to elevate your potential. Wherever your own purpose leads, we're here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.Take the next step in your career as part of our team. Apply for this opportunity!Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.Diversity, Equity, Inclusion & BelongingAt Tru Cooperative Bank, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it's preparing materials in an alternate format, booking an accessible meeting room or other arrangement.Your individuality is welcome here.About UsWe're a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on Tru Cooperative Bank.Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.

First West Credit Union