Manager, AI Business Solutions

First West Credit Union View all jobs

Langley City, BC
Permanent
Full-time

9 days ago

Job Category: Information TechnologyJob Description:We are currently seeking a Manager, AI Business Solutions to join our team.The Manager, AI Business Solutions oversees the application and adoption of AI tools across the organization, leading a team of AI Business Analysts and collaborating with business leaders. This role directly engages end users to identify business challenges, match them with approved AI solutions, and ensure effective integration into daily operations. Responsibilities include executing and enabling AI initiatives, driving measurable outcomes, and focusing on training, education, and change management to support lasting adoption. The Manager guides AI BAs in discovering needs, defining use cases, supporting implementation, and working with IT teams while maintaining ownership of the business outcomes.Here's what would be included as a part of your typical day * Leadership: Provide strategic and day-to-day leadership to the AI Business Analyst team, setting clear direction, priorities, and expectations. Coach and develop team members in discovering business needs, defining high-value AI use cases, and supporting implementation in partnership with IT teams. Foster a culture of accountability, continuous learning, and business ownership, ensuring the team remains focused on delivering measurable outcomes and sustained value from AI solutions.

Business Problem Discovery & AI Use-Case Solutioning: Partner directly with business leaders and guide AI Business Analysts in engaging end users to understand business processes, challenges, and opportunities. Identify and shape practical AI use cases that address real business needs using approved AI tools and capabilities. Translate business problems into clear, actionable AI use cases focused on value creation and usability.
Training, Education, Adoption & Sustainment: Lead and oversee training, education, and enablement efforts, ensuring consistent approaches and high-quality execution by AI Business Analysts, to ensure end users understand how to effectively use AI tools and solutions. Remove barriers to adoption by simplifying experiences, improving guidance, and addressing change impacts. Drive sustained utilization of AI use cases within teams, beyond initial rollout.
Solution Enablement & Delivery Support: Oversee the application of AI solutions delivered by AI Business Analysts in partnership with business teams. Ensure solutions are practical, usable, and aligned to business workflows. Coordinate with AI Technology and other IT teams when deeper technical support is required, without shifting ownership away from the business.
Cross-Enterprise Collaboration: Work collaboratively across IT teams, business teams and subject matter experts as needed to support AI use cases. Ensure alignment with enterprise standards while keeping solutions business-led and outcome-focused.
Responsible AI, Risk & Governance: Ensure AI use cases comply with privacy, security, compliance, regulatory requirements and responsible AI guidelines. Promote consistent, appropriate use of AI tools across the organization.
Value Realization & Insight: Define and track success measures such as adoption, time saved, improved workflows, and business outcomes. Communicate impact, lessons learned, and opportunities for improvement to stakeholders.

Required Skills, Experience & Qualifications

Bachelor's degree in business, Information Systems, Technology, or a related field, or an equivalent combination of education and experience.
6+ years of experience in business solutions, product management, digital transformation, technology delivery, or a related field.
Proven expertise in change management, user adoption, and capability sustainment.
Demonstrated experience leading analysts or similar business-facing delivery roles.
Demonstrated experience working across business and technology teams to deliver enterprise solutions.
Experience supporting solution delivery in a regulated environment is an asset.
Experience with AI, automation, or digital workplace solutions is preferred.
Strategic thinker with strong execution discipline.
Strong stakeholder management and ability to influence across functions.
Ability to translate business needs into practical, scalable solutions.
Strong judgment and decision-making in complex environments.
Clear communicator who can simplify complex topics for different audiences.
Outcome-focused and comfortable using data to support decisions.
Strong knowledge of business analysis, solution discovery, prioritization, and delivery practices.
Good understanding of enterprise AI tools, business use cases, and responsible AI considerations.
Ability to partner effectively with technical teams without needing to be the technical expert.
Familiarity with enterprise platforms and collaboration tools used across First West.
Experience defining KPIs, tracking benefits, and reporting outcomes to leadership.
Demonstrates sound judgment and risk ownership by ensuring work aligns with policies, standards, and procedures, and by escalating issues appropriately.

About Us:What's in it for you:First, we strive to make our team members feel genuinely rewarded. You'll have:

Mental health coverage and resources
Customizable health benefits, as well as topped-up parental leave
Performance-based compensation, employee banking advantages and group RRSP matching
Vacation time and flexible work arrangements to support your lifestyle

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual's skills and experience, and may correlate with performance in the role.We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we're powered by giving back-in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices.By joining our team, you'll be able to elevate your potential. Wherever your own purpose leads, we're here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.Take the next step in your career as part of our team. Apply for this opportunity!Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check.Diversity, Equity, Inclusion & BelongingAt Tru Cooperative Bank, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it's preparing materials in an alternate format, booking an accessible meeting room or other arrangement.Your individuality is welcome here.About UsWe're a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit firstwestcu.ca for more information on Tru Cooperative Bank.Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.

First West Credit Union

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