Volunteer Services Supervisor

• Recruit, screen, and interview volunteers
• Deliver volunteer orientations, onboarding, and training to comply with Occupational Health & Safety Standards, and City of Edmonton policies
• Support other units onsite with ongoing scheduling, coaching, and evaluation of their respective volunteers
• Maintain ongoing communication with our volunteers, and keep volunteer records in accordance with records management best practices; produce reports as needed
• Maintain program supply inventory, procure as needed, and maximize budget- not limited to hosting materials, recognition items, cards, etc.
• Support with planning and attending volunteer events; this may on occasion include support with outreach events
• Support Volunteer Services Program Coordinator with evaluation of the volunteer program
• Other duties as assigned

• Completion of a High School Diploma or GED is required
• Completion of the first year of a recognized diploma or degree program; preference will be given to recreation, history, education-based, or social work programs
• Minimum of 1 year direct experience leading recreational, cultural or related educational programs
• Experience working with volunteers
• Experience with customer service

• Previous supervisory experience with staff or volunteers with practice in application screening, conducting reference checks, interviews, and delivering training sessions
• Certification in Volunteer Management
• Event planning or community organization experience
• Experience working with diverse audience (including individuals with disabilities, youth, seniors, or English-language learners)

• Strong communication: Excellent oral and written skills with the ability to interact professionally with staff at all levels and community partners
• Organization and independence: Ability to manage multiple priorities, meet deadlines,
• Customer service excellence: Comfort managing a variety of customer service expectations, and awareness of volunteer sector trends and best practices
• Administrative excellence: Experience with Google Workspace and Volunteer Management software
• Comfortable walking distances and working outdoors
• Alignment to our Cultural Commitments and Leadership Competencies (

• Applicants may be tested

• Hire is dependent on Police Information Check with Vulnerable Sector Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
• Valid Standard First Aid and CPR Level C is required
• Valid Alberta Class 5 Driver’s Licence or provincial equivalent and ability to obtain a City Driver’s Permit
• Ability to work a flexible schedule: Wednesday–Sunday (April–October) and Monday–Friday (November–March)
• This position is not eligible for a hybrid work arrangement due to the nature of onsite supervision
• Applicants may be tested

• Due to the nature of this work, this position is not eligible for a hybrid work arrangement
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance
• Comfortable walking long distances and working outdoors in a variety of weather conditions
• Ability to work in an environment with exposure to common allergens such as hay, straw, fur, and pollen
• Physical ability to perform tasks such as lifting up to 20 lbs frequently and climbing stairs

City of Edmonton