Hotel Sales Manager
The Drake
- Toronto, ON
- Permanent
- Full-time
- Establish a client base of key corporate accounts through active solicitation and qualifying and prospecting new business
- Provide strategic, outbound and proactive sales and creating a sales-focused culture at the Drake Hotel properties by sharing best practices and peer to peer coaching
- Create strategic sales plans in collaboration with the Director of Sales, Director of Marketing, and Director of Revenue
- Prepare detailed, on brand sales presentations tailored to each lead or agency
- Achieve and/or exceed quarterly financial goals in both rooms and events as they relate to the designated territory
- Ensure monthly sales KPIs are met or exceeded, ensuring outbound client acquisition is effectively developing future base-of-business
- Create remarkable client experiences, manage client expectations, and maintain a high level of client satisfaction representing The Drake with professionalism and integrity
- Ensure all sales tools, distribution and subscription-based channels are executed with precise care and monitored frequently to ensure our positioning in travel agent/third party planner sector is strong and visible
- Manage sales process effectively in TripleSeat including leads and associated tasks, group status reports and GRC tracking, all related financials + billing, BEOs/resumes and more
- Maintain a comprehensive understanding of hotel inventory, event spaces, amenities, packages, inclusions, promotions + policies; as well as in-depth knowledge of all hotel F&B offerings, catering menus, bar and beverage offerings, venue pricing and configurations
- Maintain lost business, conversion ratios, cancellation, and lead/referral files for effective reporting with Director of Sales
- Lead in property wide sites inspections, and attend industry related networking opportunities
- Promptly and professionally respond to guest requests and follow up to ensure guest satisfaction
- Respond accurately to RFPs within 24 hours
- Participate in weekly sales + revenue strategy sessions
- 3+ years of successful sales experience in hotel + events
- Experience in consistently over-achieving targets
- Excellent communication and interpersonal skills
- In-depth knowledge of hotel/event-related technological platforms
- Exceptional organizational, negotiation, and guest services skills
- Acute attention to detail, time management and follow-up
- Autonomous self-starter and team-oriented collaboration skills