Wedding + Event Sales Manager
The Drake
- Toronto, ON
- Permanent
- Full-time
- Effectively sell event and room offerings across all properties by marketing the varied and multi-use Drake venues
- Solicit new business from potential and existing clients through pre-planned personal sales calls, emails and in-person; maintain regular contact with present accounts to maximize repeat business
- Prepare tailored presentations for prospective clients. Conduct site inspections, highlighting event spaces and guest rooms
- Attend and participate in related associations, committees and networking sessions (e.g. LinkedIn)
- Prepare weekly reports, providing sales activities, booked business and action plans for the following week. Follow up on all sales activities
- Monitor the products and services of competitors. Responsible for full market knowledge as it relates to competitors
- Ensure exceptional event experience for both guests and Drake staff, by ensuring a smooth and timely transition to the on-site Event Coordinator
- Accurately enter and maintain event details in Caterease, including specific event requirements to ensure successful planning and delivery of event
- Assist the Drake in developing service standards and training programs for all Special Events related activities
- Maintain updated records of clients and prospective clients
- Ensure that correct credit information is received and follows proper billing procedures
- Participates in sales forecasts and budget processes
- Manages client feedback, respond to customer complaints, resolves problems and gives out information
- Confident and proactive – forward-thinking event industry leader
- Sound knowledge of Food & Beverage and Catering operations, able to use knowledge to increase guest spend through suggested add-ons
- Knowledge in Word, Excel, and Caterese (or similar) systems – ability to learn new systems quickly
- A sales expert with a proven track record in sales excellence
- Passionate about a superior guest service, consistently following up + following through
- Self-motivated with excellent organizational skills, ability to manage high volume of inquiries across multiple platforms
- Exceptional interpersonal skills to quickly build relationships and deliver results
- Shows initiative and the ability to be forward thinking, with uncompromising self-motivation
- The ability to work independently and as part of a team and be accountable for performance
- Flexible and agile in responding to changing priorities and emerging opportunities
- First rate communication skills, verbal, written + numerical
- Demonstrate the ability to reveal opportunities for continual improvement
- Demonstrated the commitment, passion and activity required to succeed
- Aspires to develop own skills and development within an organization
- A dynamic, energetic team player who is willing to ‘roll up their sleeves’ to get the best result for both the client + the Drake