Flight Centre - Credit & Collections Associate - Toronto, Canada

• Monitors clients for past due invoices and/or exceeded credit limits, making a high-volume of collections contacts primarily via e-mail and phone.
• Performs client account payment reconciliations.
• Research and reconciliation of unapplied credits and open journal entries.
• Replies promptly to client questions and concerns.
• Review and process client credit applications
• Perform regular client reviews to ensure accurate records
• Gathers relevant financial information to find appropriate solutions.
• Keeps detailed records of collection activities and conversations in our ERP system.
• Looks for ways to improve our processes and generate efficiencies.
• Provides an exceptional customer service experience to our clients.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

• A bachelor's degree in accounting, finance, business, or a related field.
• 2+ years of experience in bookkeeping, accounts receivable, and previous experience as a credit and collections associate.
• Ability to work independently to accomplish team goals and objectives.
• Excellent professional verbal communication skills, with an ability to keep calm under pressure and a diplomatic but firm manner. French language skills (verbal and written) highly valued.
• Impeccable attention to detail, particularly numbers, spelling, and dates.
• High degree of flexibility with the ability to thrive under pressure and adhere to constant change and challenging deadlines.
• Proven track record of negotiating payments and handling disputed charges.
• Familiarity with ERPs (preferably D365) to analyze payment patterns and enter data.
• Detailed working knowledge of Microsoft Office including Excel, Word, Teams, Outlook, and Microsoft Dynamics 365.
• Strong analytical and problem-solving skills.
• Possess strong initiative to resolve issues and pursue opportunities as they are identified.
• Proven time management and organizational skills.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Flight Centre