General Manager, Mountain Operations

• Provide overall leadership for year-round mountain operations, including lift operations, ski patrol, grooming, snowmaking, guest services, equipment rentals, and retail.
• Ensure all operations are delivered safely, efficiently, and to a consistently high standard of quality and guest service.
• Lead seasonal operating plans for peak and off-peak periods, ensuring operational readiness, service consistency, and effective resource allocation.
• Establish and maintain clear operating standards, performance expectations, and accountability across all mountain departments.
• With the Exec team, drive a fun and activation focused guest and team member experience across the resort.
• Drive continuous improvement in service delivery, operating efficiency, and executional excellence.

• Lead, coach, and develop a high-performing team of department leaders and frontline teams across mountain operations.
• Foster a culture of accountability, collaboration, engagement, and performance.
• Oversee organizational planning, workforce planning, seasonal staffing strategies, and talent development across the operation.
• Build leadership capability and bench strength to support current operations and future growth.
• Maintain a visible leadership presence across the resort, particularly during peak operating periods.

• Own the operating budget, forecasting process, maintenance Capex and overall financial performance of mountain operations.
• Identify and execute initiatives that drive revenue growth, improve operating efficiency, and support long-term profitability.
• Monitor key performance indicators and operating results, and make timely adjustments to achieve business objectives.
• Partner with executive leadership on annual planning, business reviews, and strategic decision-making.

• Champion an exceptional guest experience across all mountain touchpoints and operating seasons.
• Use guest feedback, operational insights, and service standards to drive continuous improvement.
• Work closely with resort leaders across hospitality, food and beverage, lodging, events, and village services to ensure an integrated resort experience.
• Maintain strong relationships with guests, partners, and the local community, representing the resort with professionalism and credibility.

• Lead and reinforce a strong safety culture across all areas of mountain operations.
• Ensure compliance with all applicable regulatory, environmental, and industry requirements.
• Oversee risk management, emergency preparedness, incident response planning and with the PR team a communications plan.
• Ensure safety systems, training, and operational protocols are current, effective, and consistently applied.

• Contribute to the long-term vision, operating strategy, and growth plans for Revelstoke Mountain Resort.
• Identify opportunities to enhance operations, elevate the guest experience, and improve the resort’s competitive position.
• Lead and support strategic initiatives, operational improvements, and infrastructure planning.
• Serve as a key stakeholder in the planning and implementation of maintenance capital and growth capital projects across mountain operations.
• Prepare maintenance capital plans, oversee approved investments, and support the successful execution of major capital initiatives.

• 10+ years of progressive senior leadership experience in ski resort, mountain resort, or comparable hospitality and recreation operations.
• Direct experience leading mountain operations or major operating functions within a complex, guest-facing, high-volume environment.
• Demonstrated success leading large, multi-disciplinary teams in a seasonal and operationally demanding business.
• Strong financial acumen, including experience with budgeting, forecasting, cost control, and performance management.
• Strong knowledge of ski resort operations, including lift operations, ski patrol, grooming, snowmaking, and guest services.
• Experience leading capital projects, infrastructure improvements, or major operational expansions is strongly preferred.
• Exceptional leadership, communication, judgment, and problem-solving skills.
• Proven ability to balance strategic thinking with disciplined operational execution.
• Comfortable working on site in a fast-paced resort environment, including weekends and holidays during peak operating periods.

• Executive Leadership and Team Development
• Strategic Thinking and Business Planning
• Operational Excellence
• Financial and Commercial Acumen
• Guest Experience Champion
• Safety Leadership and Risk Management
• Change Leadership
• Decision-Making and Accountability

• Based on site at Revelstoke Mountain Resort in Revelstoke, British Columbia.
• Active leadership presence required across indoor and outdoor resort environments in varying weather and mountain conditions.
• Role requires flexibility and visibility during peak seasonal periods, including weekends and holidays.

• Free Seasonal Access Pass
• Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
• Referral Bonus Program
• Free or discounted lift tickets at many other resorts
• Access to free Employee and Family Assistance Program
• Discounts at Sutton and Sandman hotels (employee and friends/family)
• Additional Northland Properties discounts via a Perks program with other vendors

• Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
• RRSP matching after 6 months of service
• Free access pass for dependents

Revelstoke Mountain Resort