Manager, Transitions and Integrations (Bilingual FR/ENG)

• Lead and program manage the organization's technology development initiatives from concept through implementation, ensuring alignment with strategic business objectives.
• Oversee the project intake, triage, and approvals process-ensuring all new requests are properly assessed, prioritized, and aligned with business needs, resource capacity, and strategic goals.
• Partner with the Director, Transitions to provide regular updates to the Senior Leadership Team on overall program status, risks, and performance.
• Support program planning activities including resource forecasting, financial planning, and prioritization across active and upcoming initiatives.
• Develop and manage integrated program plans including scope, schedules, resource assignments, budgets, and risk mitigation strategies.
• Coordinate interdependent project workstreams to ensure seamless delivery and integration across teams.
• Track program financials, including actuals and forecasts, ensuring alignment with approved budgets and documenting variances.
• Establish clear reporting mechanisms to communicate progress, outcomes, and key risks to executive sponsors and stakeholders.
• Drive continuous improvement across development projects, identifying opportunities to enhance delivery efficiency, reduce costs, and improve overall program effectiveness.

• Plan and manage individual project lifecycles, ensuring defined objectives, timelines, budgets, and KPIs are met.
• Monitor and manage the project's critical path, identifying high-risk items and escalating issues promptly to ensure timely resolution.
• Collaborate with functional leads and project stakeholders to define scope, manage deliverables, and maintain momentum.
• Maintain all project documentation including charters, plans, RAID logs, change requests, steering committee updates, and project closure reports.
• Facilitate governance meetings such as status updates and Executive Steering Committees, ensuring timely decision-making and alignment.
• Identify and resolve project risks and issues, escalating where necessary for resolution or leadership support.
• Apply appropriate project management methodologies (waterfall, agile, or hybrid) to ensure efficient and effective execution.
• Work closely with Finance to track monthly spend, manage budget changes, and align with financial controls.
• Maintain an organized document repository to support program transparency, compliance, and audit readiness.
• Prepare and deliver presentations to executive stakeholders with clear status updates, decisions, and recommendations.
• Manage change requests that may impact project scope, budget, or timeline, ensuring appropriate assessment, approvals, and documentation.

• Lead end-to-end planning and execution of service transitions for new clients, from onboarding through early operational stabilization.
• Coordinate with operations, IT, HR, finance, and other departments to ensure readiness for service commencement.
• Develop transition plans and budgets, incorporating resource requirements and timing into broader program financials and pro formas.
• Support business development by articulating the transition approach, timeline, and value during proposal stages.
• Apply structured change management approaches to help internal and client stakeholders adapt to new processes, systems, and service models.
• Ensure alignment between client expectations, contractual requirements, and internal delivery capabilities during the transition period.
• Monitor performance of early-life operations and facilitate resolution of issues to ensure a smooth handover to steady-state service delivery.
• Drive continuous improvement of the transitions playbook, tools, and standard processes to enhance efficiency, consistency, and overall transition quality across client engagements.

• Bilingual (French/English) required.
• Post-secondary education in Business, Project Management, Information Technology, or a related field.
• Minimum 5 years of progressive experience in project or program management, including experience with IT development projects and client transitions.
• Experience working in a cross-functional environment with exposure to operations, technology, and service delivery.
• Experience in facilities management, professional services, or similar service-based industries is preferred.
• Strong knowledge of project and program management practices, including planning, scheduling, budgeting, and reporting.
• Familiarity with IT development lifecycles and tools (e.g., waterfall, agile, hybrid approaches).
• Experience leading client transitions or service onboarding initiatives, including coordination across departments.
• Skilled in risk management, critical path tracking, and managing dependencies across workstreams.
• Strong collaboration and communication skills; able to work effectively with internal teams, senior leaders, and clients.
• Proficient in project management and collaboration tools (e.g., MS Project, Smartsheet, Jira, SharePoint, MS Teams).
• Financial acumen with experience managing budgets, forecasts, and variance reporting.
• Comfortable leading governance processes and maintaining documentation for compliance and transparency.
• Continuous improvement mindset with the ability to streamline workflows and drive consistency in delivery.

• PMP or equivalent project management certification is an asset.

BGIS