Customer Service Representative - Excellence Auto Collision
AutoCanada View all jobs
- Toronto, ON
- $45,000-55,000 per year
- Permanent
- Full-time
Salary: $45,000-$55,000 AnnuallyExcellence Auto Collision - Silver Star is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.Your area of focus.This role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.What drives your day-to-day?
- Deliver exceptional customer service, ensuring the company’s expectations of quality and authenticity are being consistently delivered to customers.
- Maintain a high Net Promoter Score by focusing on key customer expectations, including regular follow-ups, email capture, first service visits, and timely reminders for key lease milestones.
- Handle inbound and outbound calls, leveraging scripts and CRM tools to prospect leads, book appointments, and engage with clients effectively.
- Collaborate with Service and Retention departments to identify upgrade opportunities, during service visits and key lease milestone reminders.
- Stay informed about leasing and financing changes, providing clear explanations to customers on residuals, payments, and vehicle upgrades.
- Educate customers on vehicle features, benefits, and updates, attending training sessions to maintain product knowledge.
- Participate in marketing campaigns, to increase opportunities through strategic outreach and heavy phone engagement.
- Generate and analyze regular performance reports, including KPIs such as appointments set, conversions, and customer interactions.
- Demonstrate values and behaviors consistent with the company’s culture.
- Performing other duties as assigned.
- Experience in dealership sales administration is an asset
- Professional Communication: Strong verbal (phone & in person) and written skills with a professional tone.
- Comfortable working effectively to meet proposed targets.
- Industry Knowledge: Familiarity with the automotive industry, leasing, and financing is preferred but not mandatory (training provided).
- Tech-Savvy: Proficient with Microsoft Office, Google Workspace, and CRM tools is preferred but not mandatory (training provided).
- Detail-Oriented: Ability to manage multiple tasks efficiently while maintaining high attention to detail.
- Social Media Knowledge: A plus for supporting marketing initiatives.
- You must be legally authorized to work in Canada
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career