Accounts Receivable Supervisor
Reliance Home Comfort View all jobs
- North York, ON
- Permanent
- Full-time
- The tools you need to succeed – including the tools for the job as well as training and development programs.
- A successful and knowledgeable team to be part of and learn from.
- Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential.
- A great benefits plan for you / your family.
- Career paths so you can advance in the company.
- And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team.
- Supervise and manage a team of collections agents, including training, coaching, and performance evaluations.
- Ensure team members meet or exceed collection goals and KPIs.
- Monitor and track team performance, providing feedback and developing Coaching plans to address performance issues.
- Analyze accounts to support appropriate action, such as payment arrangements, account terminations, retention or write-offs.
- Resolve escalated customer issues, ensuring a balance between customer service and collections goals.
- Support or lead business projects or enhancements as required
- Coach team members to their highest potential
- Provide guidance and support to agents regarding difficult collections cases and customer interactions
- Ensuring effective and efficient recovery of outstanding debts while maintaining positive customer relations through call listening, coaching and skill-based learning
- Recommend improvements to collections processes and technology to streamline operations and enhance performance.
- Conduct regular audits of team activity and ensure adherence to policies and procedures.
- Review and analyze reports for team collection performance and trends to enhance overall portfolio
- Recommend improvements to collections processes and reporting to streamline operations and enhance performance.
- Develop and implement collections strategies to maximize recovery rates and reduce outstanding balances.
- A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with Reliance
- Proven experience in collections, credit management, or a related field.
- Previous experience in a supervisory role, with the ability to lead, motivate, and develop a team.
- Strong knowledge of collection techniques, debt recovery, and regulatory requirements.
- Excellent communication, negotiation, and conflict-resolution skills.
- Analytical mindset with the ability to identify trends and implement corrective actions.
- Proficient in Microsoft Office Suite and customer service management software.
- Post-secondary education (University Degree, College Diploma or equivalent).
Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we’re growing! We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great.This posting is for an existing vacancy.We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people.Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.#LI-Hybrid#LI-SS1