Communications and Engagement Coordinator

• Plan, develop and implement communications plans and tools to support City programs, services and initiatives, including media releases, advertising, signage, presentations, website content and social media.
• Support proactive issues monitoring and assist with the preparation of briefing materials for management and City Council.
• Develop, implement and evaluate engagement plans to gather community and stakeholder input on programs, services or initiatives, and summarize findings for leadership.
• Develop engagement tools and communications materials, and coordinate public events to support inclusive and accessible engagement activities.
• Assist with the development and refinement of communications policies, guidelines and evaluation methods.
• Use performance metrics and reporting tools to measure the effectiveness of communications and engagement activities.
• Coordinate communications projects with internal stakeholders, as well as government and community partners.
• Provide communications support to directors, managers and departmental staff, including advice, information and media-related assistance.
• Promote the City of Victoria and its initiatives through outreach to stakeholder and community groups.
• Research, write and edit content for public-facing communications materials.
• Collaborate with City departments to identify communications needs and develop relevant plans and materials.
• Support consistent application of City brand standards, including tone and visual identity, across communications platforms.
• Maintain and update website and engagement platform content.
• Prepare draft responses to media inquiries and prepare media releases and supporting materials.
• Provide communications support during emergencies and act as an alternate Public Information Officer, as assigned.

• Work is generated by annual objectives, departmental work plans, requests from Council, operational demands, emerging communications issues or is assigned by supervisor.
• Work is reviewed through meetings with supervisor.
• Issues such as major expenditures or deviations from policy are referred to supervisor.

• Normal.

• Deal with complaints and negative comments. (rare)
• Meet multiple deadlines. (frequent)
• Short periods of intense concentration while working on communications issues. (often)

• Focus on a variety of source data and computer for long periods. (often)

• Office.
• May be required to work irregular hours. (premium item)

• Organize and prioritize work effectively, manage multiple tasks and adapt to changing priorities.
• Apply engagement and communications techniques, including planning, coordination, public consultation and event support.
• Skilled in researching, writing and editing clear, accurate communications materials for public audiences.
• Provide communications-related guidance and information to internal departments at a working level.
• Skilled in the working-level use of word processing, spreadsheet, content management and communications-related software.
• Establish and maintain effective working relationships with internal stakeholders, community members and external agencies.
• Communicate effectively and professionally with the public and external partners, and represent the City in engagement and communications activities.
• Work collaboratively within a team environment and contribute to project-based initiatives.

• Degree in Communications or Journalism. (4 years)

• 3 years related experience or an equivalent combination of education and experience.

• May be requested to substitute in a more senior position.
• Experience in a local government or public institution setting is an asset.

City of Victoria