Warranty Team Lead – Manufactured Products

Brandt

  • Saskatchewan
  • Permanent
  • Full-time
  • 6 days ago
Brandt is looking for a technically minded leader to join us as Warranty Team Lead – Manufactured Products. Candidates with an Engineering background are strongly preferred, but those with other technical or equipment-related experience will also be considered. In this role, you’ll lead a team responsible for adjudicating and processing Dealer warranty claims, audit completed claims to drive consistency, and coach your team toward standardized, high-quality practices. You’ll also collaborate closely with Engineering, Quality Assurance, Finance, and Product Support to strengthen warranty processes and support Dealer success across Brandt’s full product portfolio.Duties and Responsibilities
  • Lead, mentor, and support the warranty team responsible for adjudicating, processing, and crediting warranty claims submitted by Dealers.
  • Audit adjudicated claims to evaluate accuracy, consistency, and adherence to policy; use findings to coach team members and align processes.
  • Review and resolve escalated, complex, or high-value claims, providing fair and policy-based decisions.
  • Keep warranty guidelines, documentation, SOPs, and training resources current to ensure consistent practices.
  • Identify and recommend improvements to warranty adjudication processes, policies, and tools that enhance Dealer experience and team efficiency.
  • Collaborate with Engineering, Quality Assurance, Finance, Dealer Development, Customer Support, and Product Support teams to resolve product concerns and improve warranty practices.
  • Monitor, analyze, and report on warranty team performance, highlighting trends and areas for improvement.
  • Manage goodwill and special allowance requests, ensuring proper review, adjudication, and reporting.
  • Provide Dealers with training, guidance, and interpretation of warranty policies to improve claim submission accuracy.
  • Step in to support adjudication during high-volume periods to help maintain service levels.
  • Promote a collaborative, accountable, and professional team environment focused on continuous improvement.
  • Perform other duties as required.
#LI-ONSITERequired Skills
  • Strong analytical and problem-solving skills with the ability to make fact-based, practical decisions.
  • Effective written and verbal communication skills, including the ability to clearly interpret and explain warranty policies.
Required Experience
  • Bachelor’s degree in Engineering strongly preferred; other technical fields (Agricultural Sciences, Business with technical experience, or related disciplines) will also be considered.
  • Relevant experience in warranty adjudication, quality assurance, product support, or dealer service functions.
  • Familiarity with agricultural equipment, construction machinery, trailers, or rail/municipal trucks is considered an asset.
  • Previous leadership or supervisory experience, with the ability to coach and develop team members
  • Strong analytical and problem-solving skills with the ability to make fact-based, practical decisions.
  • Effective written and verbal communication skills, including the ability to clearly interpret and explain warranty policies.
  • Bachelor’s degree in Engineering strongly preferred; other technical fields (Agricultural Sciences, Business with technical experience, or related disciplines) will also be considered.
  • Relevant experience in warranty adjudication, quality assurance, product support, or dealer service functions.
  • Familiarity with agricultural equipment, construction machinery, trailers, or rail/municipal trucks is considered an asset.
  • Previous leadership or supervisory experience, with the ability to coach and develop team members

Brandt