Specialist, Knowledge and Legal Operations

Dentons

  • Calgary, AB
  • Permanent
  • Full-time
  • 20 days ago
Dentons is designed to be different. Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada's Top 100 Employers (2025); Canada's Top Employers for Young People (2025), and Canada's Best Diversity Employers (2025).This role is an opportunity for you to join Canada's Global Law Firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.POSITION SUMMARYThe Specialist, Knowledge and Legal Operations (KLO), plays a pivotal role in supporting the KLO team's daily operations and strategic initiatives. Reporting to Canada Director, KLO, and working closely with the broader KLO team including, KLO lawyers and the Director of Legal Operations, the Director, Research Services and Records Management and the Paralegal Operations leadership team, this position is responsible for coordinating a variety of projects and administrative tasks that enhance the efficiency and effectiveness of the KLO function.The Specialist will be instrumental in managing communications, ensuring adherence to timelines for projects and other deliverables, supporting financial processes, preparing high-quality presentations, organizing meetings, and ensuring seamless project execution across the team. The role is a dynamic one that involves coordination and prioritization of multiple projects across the different facets of the KLO team, including legal technology, research services, paraprofessional operations, and other aspects of practice support. As such, the role requires adaptability as well as strong organization and communication skills to effectively manage the diverse priorities and timelines.GENERAL RESPONSIBILITIES
  • Assist in drafting, editing, and distributing internal and external communications on behalf of the KLO team, ensuring clarity, professionalism, and alignment with organizational standards.
  • Manage the invoicing process, including tracking, processing, and reconciling invoices, and liaising with finance and external vendors as required.
  • Prepare, format, and update presentations and reports for meetings, training sessions, and executive briefings, utilizing advanced PowerPoint and Excel skills.
  • Organize and manage meetings, including scheduling, preparing agendas, coordinating logistics, and ensuring all necessary materials are available.
  • Take comprehensive meeting notes, summarize key action items, and follow up to ensure timely completion of deliverables.
  • Coordinate, monitor and track progress on various projects, supporting KLO team members in meeting deadlines and achieving project objectives.
  • Support and manage financial processes related to expenditures and reimbursements, ensuring adherence to organizational policies and procedures.
  • Collaborate with multidisciplinary teams across local and national offices, fostering a collaborative and results-driven environment.
  • Maintain and update databases and leverage SharePoint for document management and team collaboration.
  • Proactively identify opportunities for process improvement, leveraging digital tools and innovative solutions to enhance team performance.
  • Uphold the highest standards of professionalism, privacy, and ethical conduct in all interactions and deliverables.
  • Support the additional responsibilities listed below including some of the different work channels within KLO, though these channels and responsibilities may shift over time.
PARAPROFESSIONAL OPERATIONS RESPONSIBILITIES
  • Organize and manage meetings, including scheduling, preparing agendas, coordinating logistics, and ensuring all necessary materials are available.
  • Maintain and update databases based on reporting available to support the paraprofessional operations leadership team, liaising and coordinating with internal teams as needed (e.g. Talent, Finance).
  • Support and manage financial processes related to paraprofessional expenditures and reimbursements, ensuring adherence to organizational policies and procedures.
  • Research and provide support for ad hoc projects to support the paraprofessional operations leadership team, including understanding paraprofessional practices and roles in different practice groups and regions.
  • Prepare and support correspondence with and other communications to the paraprofessional operations leadership team, paraprofessionals and other stakeholders, including written and oral communication and communications via internal portals.
  • Support other tasks as may be directed by KLO/the paraprofessional operations leadership team.
INFORMATION AND RESEARCH SERVICES RESPONSIBILITIES
  • Manage physical and digital library resources, including physical book delivery and delivery of passwords for subscription services to Legal and Business Services professionals.
  • Manage the invoicing process for the Information and Research Services team, including tracking, processing, and reconciling invoices, and liaising with finance and external vendors as required.
  • Support vendor relationships by managing book ordering and subscription process, with appropriate oversight from Director, Research Services and Records Management.
  • Support the Information and Research Services team with research requests, including supporting review of web materials and presentation of information.
  • Support other tasks as may be directed by KLO/the Information and Research Services team.
QUALIFICATIONS
  • Post-secondary education in business administration, project management, legal studies, or a related field is preferred.
  • Minimum of 3-5 years of experience in a project coordination, legal operations, or administrative support role, ideally within a professional services or legal environment.
  • Proficiency in the entire Microsoft Office Suite, with demonstrated intermediate or advanced skills in Excel and PowerPoint.
  • Experience with SharePoint and project management software is an asset.
  • Strong understanding of financial processes, expense tracking and reporting.
  • Strong organizational skills and excellent written and verbal communication skills.
  • Proven ability to manage multiple priorities and deadlines in a fast-paced environment, with minimal supervision as well as working collaboratively within a team.
  • Bilingual language skills (French/English) are an asset.
  • Creative, enthusiastic, and results-driven team player with a collaborative approach to working with multidisciplinary teams and adaptable to changing priorities.
  • Data-driven and digital-savvy, with an innovative mindset and the ability to proactively engage with new technologies.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.At Dentons we are committed to offering equitable and competitive pay, we achieve this by aligning internal salary ranges for specific roles to similar positions in the external market. In the normal course, our practice is to hire, transfer and promote employees within the entry part of our range, adjusting as needed based on the prior experience, skills and competencies required for the role along with any market differentials.Recognizing our exceptional talent means providing a comprehensive total rewards package beyond a competitive salary. We have curated our employee benefits portfolio to offer inclusive and comprehensive wellbeing and developmental programs for our people. With extended benefits and mental health plans, paid time off, savings plans, fitness subsidy, parental leave top up and more, our benefits are flexible, aligned to our core values and supports the various needs of our people. Additionally, our personal and professional development programs include people networks, mentorships, and leadership series programming to help people grow their career.Note: Availability of the benefits and perks may be subject to your location and employment type and may have certain eligibility requirements. Dentons reserves the right to alter these programs and offerings in whole or in part at any time without advance notice.Equal Opportunity StatementAt Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada's Best Diversity Employer's for 15 consecutive years (2011-2025), as well as one of Canada's Top Employers for Young People (2025) for the eighth time.Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation.We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at .

Dentons