Assistant Director, People & Culture

Four Seasons Hotels View all jobs

Whistler, BC
$90,000-100,000 per year
Permanent
Full-time

1 month ago

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.About the role:The Assistant Director of People & Culture is a key member of the hotel’s leadership team, partnering closely with the Director of People & Culture, Planning Committee members, and operational leaders to bring our People & Culture strategy to life. This role plays a critical part in shaping the employee experience and ensuring our resort continues to be recognized as an Employer of Choice within the destination and beyond.As a cultural ambassador of the Golden Rule, the Assistant Director leads by example—modeling and reinforcing Four Seasons values in every interaction. This hands‑on leadership role spans talent management, employee experience, learning & development, and employee relations, while also supporting legal compliance, organizational effectiveness, and the consistent execution of People & Culture programs across the hotel.What you will do:

Support the day‑to‑day operations of a fast‑paced People & Culture function within a luxury hospitality environment
Lead, mentor, and engage the People & Culture team in collaboration with the Director of People & Culture
Oversee immigration, relocation, and Task Force programs for the property
Partner in shaping and executing the property’s talent acquisition strategy
Support the delivery of leadership onboarding, department head coaching, and leadership development programs to ensure strong leadership capability and effective transitions
Partner with the Director of People & Culture and leaders to manage employee relations matters, including investigations, discipline, and conflict resolution
Provide People & Culture support to the Housing function, including owner relations, P&L and forecasting, employee relations, inventory management, and mentorship of the Housing Manager
Oversee disability management and all employee leaves, advising leaders and employees throughout the process
Champion employee events and engagement initiatives, ensuring alignment with Four Seasons values and ethics
Support the Director of People & Culture with People & Culture budgeting, performance management, goal setting, and individual development planning
Act as a strong communicator and influencer, fostering effective communication internally and promoting the hotel’s People & Culture brand within the local community
Serve as a culture carrier, consistently modeling Four Seasons values, leadership behaviors, and the Golden Rule with integrity and professionalism

Qualifications & Experience;

A minimum of 5 years of progressive Human Resources experience, ideally within a luxury hospitality environment
Formal education in Human Resources or a related discipline, with CPHR designation an asset
A values‑driven leader who naturally leads with the Golden Rule
A passion for excellence, demonstrated through a positive, engaging, and people‑focused leadership style
Strong working knowledge of Canadian payroll policies and procedures, government programs (including Employment Insurance and WorkSafeBC), BC Employment Standards, and the Occupational Health & Safety Act
Proven experience with Canadian immigration programs, policies, and procedures
Demonstrated success supporting high‑volume, seasonal recruitment cycles, with the ability to mentor and guide the Talent Acquisition Manager
A solid understanding of luxury hospitality operations and service culture
The ability to lead, inspire, and develop high‑performing teams
High emotional intelligence and sound judgment, with the ability to navigate complex and sensitive conversations
Strong relationship‑building skills and the ability to establish trust with internal and external stakeholders
Excellent written and verbal communication skills
An impeccable work ethic with strong time management, organizational, and multitasking capabilities
Alignment with Four Seasons culture, values, and ethics
Openness to business travel within Canada and internationally

What we offer:

Salary Range: $90,000-$100,000 annual
Monthly Housing Allowance
Annual incentive Plan
Winter Leisure Pass; ski pass or leisure benefit
Use of the Fitness Facility
Medical, Dental and Sick leave coverage
Company pension plan
Employee Travel Program; complimentary and reduced rates at Four Seasons Worldwide
Excellent Training and Development opportunities
Complimentary meal per shift in our employee dining room
Employee Recognition Programs
Dry Cleaning Services
Onsite parking

Schedule & Hours:As our hotel is open 24/7, 365 days a year, while the role is typically Monday - Friday, we expect our Assistant Director of People and Culture to be flexible in working mornings, evenings, weekends, and holidays as required.Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.Learn more about what it’s like to work for Four Seasons:Learn more about Four Seasons Whistler on Social Media:Instagram: @FSWhistlerTwitter: @FSWhistlerFacebook:We look forward to receiving your application!*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

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