General Manager in Training - RICHMOND

Hand & Stone - FGG Spas

Richmond, BC
$17.00-21.00 per hour
Permanent
Full-time

5 days ago

Benefits:

401(k)
401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Hand & Stone Massage and Facial Spa – LRICHMOND (1515 N. Parham Rd, Richmond, VA 23229) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.Drive Sales Performance

Achieve and exceed membership, retail, gift card, and service sales goals
Actively coach the team on conversion and sales behaviors
Promote services, upgrades, and current offers with confidence and consistency
Support strong performance in call handling and booking conversion

Lead the Front Desk

Own daily front desk operations, guest flow, and overall performance
Lead, coach, and support the front desk team to consistently meet sales and service goals
Drive accountability around membership conversion, booking efficiency, and guest experience
Ensure a high standard of execution across all client interactions

Support the Spa Leadership Team

Assist the General Manager with daily operational execution
Train, onboard, and develop new and existing front desk team members
Support reporting, cash handling, and front desk systems
Step in as a key leader to maintain consistency and momentum in daily operations

What We’re Looking For

1–3 years of leadership experience preferred
Strong background in sales, customer service, or performance-driven environments
Proven ability to lead, coach, or influence a team
Strong communication and interpersonal skills
High level of accountability and a solutions-oriented mindset
Comfortable in a fast-paced, goal-driven environment
Flexible availability including nights, weekends, and holidays
Experience with booking systems (Zenoti or similar) a plus

What’s in it for You

Medical, Vision, Dental, Life Insurance
401K with 5% company match
Paid Time Off
Service & product discounts
Strong support system and people-first culture
Growth opportunities within a multi-unit organization

Compensation PackageWe offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.Who We Are
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.We can’t wait to meet you!

Hand & Stone - FGG Spas

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