Regional Operations Manager - HVAC

Montreal, QC
Permanent
Full-time

1 month ago

Job Description:Who We AreBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available atSUMMARYThe Regional Operations Manager - HVAC is responsible for the effective leadership, technical oversight, and operational performance of a skilled trades team with a strong concentration in HVAC, refrigeration, and mechanical building systems. This role ensures the safe, compliant, and efficient delivery of HVAC maintenance, repair, and project work across the assigned region while driving operational excellence, service performance, and client satisfaction.KEY DUTIES & RESPONSIBILITIESPeople LeadershipPeople leadership responsibilities include but are not limited to:

Leads and manages a regional team of skilled mechanical trades
Provides hands-on technical leadership and guidance related to HVAC systems, including preventive maintenance, troubleshooting, repairs, and lifecycle planning
Responsible for all people management activities including employee engagement, training, development, performance management, hiring, retention, and compensation recommendations
Ensures strict adherence to health and safety standards specific to HVAC work (e.g., lockout/tagout, refrigerant handling, confined spaces, working at heights)
Conducts regular toolbox talks and safety briefings with a focus on mechanical and HVAC-related hazards
Ensures work is performed in compliance with BGIS standards, client requirements, manufacturer specifications, and applicable codes
Maintains strong technical knowledge of HVAC regulations, building codes, and refrigerant compliance and ensures technicians remain current and certified

Operations Management

Oversees HVAC and mechanical operations budgets, including labor, materials, subcontractor costs, and work order expenditures
Plans and deploys HVAC resources to effectively support service calls, preventive maintenance programs, capital projects, seasonal readiness, and emergency response
Ensures HVAC work orders and projects are completed on time.
Drives operational performance through proactive maintenance strategies, reduction of callbacks, and root-cause analysis of HVAC system failures
Collaborates with internal stakeholders to develop, refine, and implement HVAC-specific processes, standards, and preventive maintenance programs
Recommends and implements HVAC technologies, tools, and CMMS enhancements to improve reliability, energy efficiency, and system uptime
Partners with Dispatch and CMMS teams to optimize HVAC service scheduling, response times, and resource utilization
Investigates and resolves HVAC-related operational issues with a high sense of urgency to maintain client confidence and comfort

Continuous Improvement & Client Support

Acts as a subject matter expert for HVAC and mechanical systems within the region
Supports client discussions related to system performance, asset condition, and mechanical lifecycle planning
Drives efficiencies through increased self-perform HVAC work, optimized labor loading, and improved preventive maintenance compliance
Ensures consistent delivery of high-quality HVAC services aligned with BGIS operational and safety standards

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONSMINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET)JOB-RELATED EXPERIENCE: 5-10 years of progressive experience in HVAC or mechanical trades operationsKNOWLEDGE AND SKILLS

8 to 10 years of HVAC and mechanical trades operations experience
Minimum 5 years in a supervisory or management role overseeing HVAC technicians
Strong technical expertise in HVAC systems, refrigeration, chillers, boilers, air handling units, and building automation systems
In-depth knowledge of HVAC-related codes, regulations, and safety requirements
Proven ability to lead, motivate, and develop skilled HVAC trades professionals
Strong operational, planning, budgeting, and performance management skills
Ability to develop and implement HVAC-specific processes, SOPs, and maintenance programs
Strong influencing, negotiation, and stakeholder management skills
High level of computer proficiency, including CMMS platforms

Licenses and/or Professional AccreditationTrade certification in one or more of the following would be considered an asset

Journeyman Refrigeration License
Gas Fitter Certification
Additional HVAC or mechanical trade certifications

About Us: We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.About the Team: BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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