Regional Operations Manager (Lanaudière)

Montreal, QC Lanaudière, QC
Permanent
Full-time

1 month ago

The Regional Operations Manager is responsible for the overall performance of a territory comprising several retail stores. He or she ensures that sales, profitability, customer service, and operational excellence objectives are met. He or she acts as a strategic leader for store managers and ensures that company standards are applied consistently.Main responsibilities:1. Financial performance:

Achieve and exceed sales, margin, and profitability targets.
Analyze key performance indicators (KPIs) and implement action plans.
Optimize operating costs (labor, inventory, losses, expenses).
Ensure rigorous management of regional budgets.

2. Leadership and team management:

Supervise, coach, and develop store managers.
Participate in the recruitment, training, and succession planning of managers.
Evaluate performance and ensure disciplinary management as needed.
Mobilize teams around organizational objectives and culture.

3. Operational Excellence:

Ensure compliance with corporate policies, procedures, and standards.
Ensure health and safety compliance.
Maintain high standards of merchandising and visual presentation.
Conduct regular store visits and produce evaluation reports.

4. Customer experience:

Promote a customer-centric culture.
Analyze satisfaction indicators and correct discrepancies.
Manage complex situations or major complaints.

5. Strategic management:

Participate in the development and execution of regional strategies.
Identify market growth opportunities.
Collaborate with head office teams (HR, marketing, operations, finance).

Skills and qualifications :Education and experience:

Degree in administration, management, or related field (an asset).
Minimum of 5 to 8 years of experience in multi-store or regional management.

St-Amour

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