Customer Service Representative - Claims
Intact Financial
- Saint-Hyacinthe, QC
- Permanent
- Full-time
- Respond to emergency calls from insureds and open auto and home claims files as needed.
- Answer calls in a professional manner in order to take care of our insureds.
- Handle emergency situations in a courteous and respectful manner.
- Recommend our business partners to our clients (rental company/body shop/emergency service/contractor).
- Document incoming requests in accordance with established standards and procedures.
- Consult, interpret, verify, correct and update various documents and data.
- Bachelor's degree or insurance training or equivalent training or experience
- At least 6 months experience in a call center environment
- Excellent communication skills in both French and English
- Passionate about customer service
- Comfortable with computer systems
- No Canadian work experience required however must be eligible to work in Canada.