Office Manager (HVAC)
- Ottawa, ON
- $23.00-25.00 per hour
- Permanent
- Full-time
Pay Rate: $23-25/hr
Hours of Operation: 9am to 5pm ( Flexible)
Term: PermanentPosition SummaryThe Office Manager will perform all the duties of a Service Specialist as a priority, while also taking on additional operational and administrative responsibilities to ensure efficient business operations and exceptional customer service.Key ResponsibilitiesOperational DutiesAssist staff with emergencies whenever possible.Draft, revise, update, and implement operational and technical processes and procedures.Oversee Service Specialist onboarding, training, feedback, and ongoing support.Identify and resolve daily operational issues that impact service delivery.Develop and maintain excellent customer relations, escalating issues according to contractual procedures.Facilitate clear communication between Service Specialists and management.Administrative DutiesPerform statistical analysis of operations to identify efficiency improvements and new opportunities.Assist management with staff scheduling.Prepare reports and documentation for clients and internal teams as requested.Attend customer meetings, document key points, and communicate follow-up actions to the team.Provide technical support for IT systems/network, liaising with external IT providers when necessary.Assist in onboarding new customers, updating internal systems, and sharing necessary information with Service Specialists.Support special projects and field installations as assigned by management.Education & ExperienceCollege diploma or university degree, or equivalent industry experience.Experience in facility maintenance preferred.Excellent verbal and written communication skills.Working knowledge of French (speaking and comprehension).Minimum 2 years' experience in a customer service call centre environment.Minimum 5 years' experience in dispatching, scheduling, labour planning, and analysis for a service organization.Minimum 5 years' experience in building automation/HVAC monitoring or as a supervisor in a commercial setting.Strong decision-making skills with the ability to provide clear direction.Proficiency with computer-based applications, including MMS (preferred).Ability to foster a positive work environment.Adaptable to a fast-paced, changing business environment.Proficient in Microsoft Office and Google Business tools.Excellent organizational and time management skills.Able to work independently while knowing when to seek guidance.Strong motivational and leadership skills with the ability to supervise and direct a team effectively.
Company:Staffmax Staffing & Recruiting,