Lead, Quality Management

Porter Airlines

  • Toronto, ON
  • Temporary
  • Full-time
  • 23 days ago
Job Description:Job SummaryPorter Airlines is modernizing its core Flight Operations systems as part of a multi-year transformation to enhance operational, crew, and airport management capabilities. This program will deliver new technology platforms, modern processes, and improved operational performance across the enterprise.The Quality Assurance (QA) Lead will define and lead the end-to-end QA strategy and execution for this transformation. You will establish the testing vision, develop structured plans for system integration and user acceptance testing, and lead a team of QA professionals and vendor testers. You will also guide the adoption of modern quality engineering practices, including test automation, AI-enabled validation, and CI/CD integration.This role is both strategic and hands-on, requiring deep experience in complex enterprise system implementations and a proven ability to coach teams, influence delivery partners, and embed a culture of quality throughout the project lifecycle.
Duties & Responsibilities
  • Develop and own the comprehensive QA strategy for the NetLine implementation, including functional, integration, regression, performance, and user acceptance testing across all modules.
  • Design test plans, test cases, and automation approaches aligned to system requirements, regulatory obligations, and operational needs.
  • Lead the technical setup of QA environments, tools, and data in collaboration with internal infrastructure teams and Lufthansa Systems.
  • Oversee and coordinate testing activities across multiple workstreams, ensuring alignment on priorities, resource allocation, and readiness milestones.
  • Champion the use of automation frameworks and AI-driven testing techniques to improve coverage and efficiency.
  • Establish governance processes for defect management, traceability, reporting, and sign-off.
  • Provide coaching, leadership, and support to QA analysts, vendor teams, and business testers.
  • Monitor and report on quality metrics, test progress, defect trends, and release readiness to program leadership.
  • Ensure non-functional requirements such as performance, security, and reliability are validated throughout the testing lifecycle.
  • Identify risks, dependencies, and mitigation strategies to protect delivery timelines and quality outcomes.
  • Actively participate in Porter’s Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations; understand, comply with, and promote the Company Safety Policy.
  • Location info: On-site primarily. May need to work outside of regular office hours and may be required to support business needs, ensure continuity of operations and project success
Behavioural CompetenciesConcern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications
  • Degree or diploma in Computer Science, Engineering, or a related field, or equivalent practical experience.
  • 8+ years of experience in quality assurance leadership roles, including leading QA for at least two large-scale enterprise transformations in aviation or related field
  • Knowledge of airline operations, crew scheduling, or mission-critical operational systems
  • Experience implementing a core system replacement for flight operations and/or crew management
  • Proven track record developing and executing QA strategies covering SIT, UAT, regression, and performance testing.
  • Expertise in test automation frameworks (e.g., Selenium, Cypress) and integration with CI/CD pipelines (e.g., Jenkins, Azure DevOps).
  • Experience applying AI-based testing approaches (e.g., intelligent test generation, visual validation, defect prediction).
  • Strong knowledge of Agile and hybrid delivery models, with ability to drive testing activities in iterative environments.
  • Proficiency with test management and defect tracking tools (e.g., Jira, qTest, ALM).
  • Experience coaching teams and embedding best practices in complex program environments.
  • Strong communication and stakeholder engagement skills, including the ability to explain technical concepts to non-technical audiences
  • Experience facilitating knowledge sharing, mentoring peers, and contributing to communities of practice
LocationToronto Downtown Office (250 Yonge Street) #LI-Hybrid
Company DescriptionSince 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and X.

Porter Airlines