Director of Housekeeping

• The Director of Housekeeping sets the strategic direction and operational priorities for the Housekeeping and Laundry departments in alignment with the hotel's business objectives and luxury service standards.
• Under the direction of the Hotel Manager, the Director of Housekeeping ensures the highest levels of cleanliness, organization, and operational efficiency across the property. The role provides leadership, guidance, and operational support to department managers and associates, ensuring that guest expectations are consistently exceeded.
• The Director of Housekeeping is responsible for maintaining the integrity of the hotel's guestrooms, public areas, and back-of-house facilities, protecting the hotel's assets through effective maintenance programs, inventory management, and collaboration with Engineering and other operational departments.

• Take ownership of operational decisions within the Housekeeping and Laundry departments, ensuring the highest standards of cleanliness, safety, and service across all areas of the hotel.
• Ensure guest rooms, public areas, and back-of-house spaces are maintained at exceptional standards through regular inspections, quality control processes, and clear operational procedures.
• Oversee daily housekeeping operations including room cleaning, public area maintenance, linen management, and laundry operations.
• Maintain close collaboration with the Front Office to anticipate guest arrivals, departures, and special requests to ensure seamless guest experiences.
• Coordinate with Engineering to ensure timely repairs and maintenance of guest rooms, public areas, and operational spaces.
• Oversee contracted cleaning services and ensure their work meets hotel quality standards and operational requirements.
• Ensure accurate inventory management of guestroom linens, Food & Beverage linens, operating supplies, and housekeeping equipment.
• Maintain well-organized housekeeping storerooms, linen closets, and operational areas to ensure efficiency and proper inventory control.
• Collaborate with Purchasing to ensure consistent availability of housekeeping supplies and operational materials.
• Monitor the performance and maintenance of cleaning equipment and recommend upgrades or improvements to enhance operational efficiency.
• Maintain compliance with all safety regulations, health standards, and company policies.
• Ensure the proper management of departmental keys, radios, and communication devices.
• Attend and actively participate in hotel management meetings and operational reviews.

• Provide strong leadership to the Housekeeping and Laundry teams by setting clear expectations and fostering a culture of accountability, collaboration, and service excellence.
• Recruit, train, develop, and retain a skilled and motivated team of associates.
• Partner with Talent & Culture to implement training programs that support operational excellence and career development.
• Foster a positive and inclusive work environment through coaching, mentoring, and regular performance feedback.
• Conduct regular team meetings to communicate operational priorities, service standards, and departmental updates.
• Drive associate engagement through recognition programs, development opportunities, and open communication.
• Ensure all associates maintain professional grooming standards, appropriate uniforms, and a positive attitude.
• Address performance, conduct, and grievance matters promptly and fairly in partnership with Talent & Culture.
• Promote a culture that reflects the company's vision, mission, and values.

• Manage the Housekeeping departmental budget, ensuring expenses remain within approved financial forecasts.
• Monitor and control labor costs through effective scheduling and payroll management.
• Maintain strict control over housekeeping supplies and operational expenses to support efficient department performance.
• Prepare and manage annual Housekeeping budgets including FF&E, operating equipment, and supplies.
• Oversee the uniform program, including budgeting, inventory control, maintenance, and issuance.
• Maintain effective inventory management systems for linen, uniforms, and housekeeping supplies.
• Work closely with the Managing Director/Hotel Manager and Finance team to ensure departmental financial performance aligns with hotel objectives.
• Identify opportunities to improve efficiency, reduce operational costs, and enhance sustainability initiatives.

• Strong leadership and people management skills.
• Excellent organizational and operational planning abilities.
• Strategic thinker with the ability to translate long-term objectives into effective daily operations.
• Strong communication and interpersonal skills with the ability to collaborate across departments.
• Strong guest-centric mindset and commitment to service excellence.
• Ability to prioritize, problem-solve, and make sound decisions in a fast-paced environment.
• Strong financial acumen with experience managing departmental budgets and payroll.
• Knowledge of housekeeping operations, laundry management, and chemical handling procedures.
• Ability to train, motivate, and develop associates while maintaining high service standards.
• Fluency in English required; additional languages are considered an asset.
• College degree in Hospitality Management or a related field preferred.
• Minimum two years' experience as a Director of Housekeeping or Executive Housekeeper in a luxury or ultra-luxury hotel environment.

Rosewood Hotel Group