Housekeeping Assistant Manager
- Vancouver, BC
- Permanent
- Full-time
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
- Ensures knowledge and understanding of OSHA regulations are up to date.
- Oversees all lost and found procedures.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guest room maintenance needs.
- Understands and complies with loss prevention policies and procedures.
- Ensures all employees have proper supplies, equipment and uniforms.
- Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in supervising an effective inspection program for all guestrooms and public space.
- Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
- Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Empowers employees to provide excellent customer service within guidelines.
- Supports training initiatives for all current and new employees.
- Participates as needed in the investigation of employee accidents.
- Communicates performance expectations to Housekeeping employees in accordance with job descriptions for each position and monitors progress.
- Coaches, counsels and encourages employees.
- Manages payroll administration.
- Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Communicates areas in need of attention to staff and follows up to ensure understanding.
- Participates as needed in the interviewing and hiring of Housekeeping employee team members with the appropriate skills.
- Handles employee progressive disciplinary procedures as required.
- Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
- Supervises the Housekeeping shifts including "breaking out the house."
- Sets a positive example for guest relations.
- Participates in the employee performance appraisal process, giving feedback as needed.