Club Lounge Manager
- Toronto, ON
- Permanent
- Full-time
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
- Ensures that all company standards are being maintained in each area of the club lounge.
- Ensures all team members meet or exceed all brand requirements.
- Supervises all areas of club lounge operations in the absence of Room Operations management.
- Maintains working condition of club lounge equipment and orders supplies as necessary.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.
- Opens and closes Front Desk/ Housekeeping shifts and ensures completion of assigned shift checklist and other duties.
- Provides a safe working environment in compliance with OSHA/MSDS.
- Coordinates with Food and Beverage to support lounge operations.
- Complies with all corporate accounting procedures.
- Performs required annual quality audit.
- Stays readily available/approachable for all employees.
- Extends professionalism and courtesy to employees at all times.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists/teaches team managers scheduling against guest and hours/occupied room goals.
- Sets clear performance expectations with club lounge employees.
- Assists team supervisors with constructive coaching and counseling.
- Solicits feedback for continuous improvement.
- Extends professionalism and courtesy to guests at all times.
- Motivates and encourages staff to solve guest and employee related concerns.
- Provides excellent customer service by being readily available/approachable for all guests.
- Coordinates customer group requests.
- Takes proactive approaches when dealing with guest concerns.
- Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them.
- Trains staff and monitors adherence to all relevant policies and procedures.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that all relevant training is provided to employees in a timely fashion.
- Assists in performing the payroll function.
- Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
- Takes proactive approaches when dealing with employee concerns.