The National Club - General Manager/COO

• Multiple dining rooms and outlets
• A rooftop patio and lounge, offering the only outdoor dining terrace on Bay Street
• Private dining
• Vibrant wine club with 30,000-bottle wine cellar
• A fully equipped Business Centre, with ongoing improvements planned
• Concierge support and service-focused staff
• Private meeting and function rooms for professional and social needs
• Updated overnight guest rooms available to members and their guests
• Reciprocal privileges with select private clubs around the world, supporting member travel and network connectivity

• Build and sustain a positive, productive, and collaborative work environment where staff feel valued, confident, and empowered.
• Foster strong relationships with employees, members, Board members, and committee chairs, promoting trust, professionalism, and open communication.
• Address performance concerns constructively, coach staff effectively, and set clear expectations that support accountability and high-quality work.
• Demonstrate emotional intelligence, empathy, and self-awareness in daily leadership, including the ability to manage disruptive emotions and navigate interpersonal dynamics.
• Promote inclusive practices and a respectful workplace culture that is free from discrimination and supportive of diverse perspectives.
• Build and lead a high‑performing, cohesive team by attracting, developing, and retaining top talent, strengthening succession depth, and maintaining low turnover.

• Champion a service-oriented environment where member and guest needs are consistently anticipated and exceeded.
• Reinforce the Club’s culture of hospitality by demonstrating genuine passion for service and setting high standards for the entire team.
• Develop and implement dining and service strategies that elevate member experience and reflect the Club’s culinary and hospitality priorities.
• Maintain a visible presence throughout the Club to strengthen relationships, gather feedback, and ensure seamless service delivery.

• Support the Board of Directors and Committees by providing clear, concise, and timely communication on Club operations, initiatives, and governance matters.
• Ensure alignment with bylaws, governance structures, and the roles and responsibilities of directors, while upholding ethical and transparent decision-making.
• Facilitate effective meetings, provide accurate reporting, and offer strategic recommendations that assist the Board in long-term planning.

• Lead the development and execution of strategic initiatives that advance the Club’s long-term vision and reinforce its competitive differentiation.
• Introduce and champion innovative ideas, technologies, and programs that enhance the member experience and operational effectiveness.
• Guide organizational change with confidence, address resistance constructively, and support continuous improvement across all departments.
• Stay informed about emerging trends in the private club industry and ensure the Club adapts appropriately.

• Oversee all operational departments to ensure efficiency, quality, and consistency in service and facility standards.
• Manage budgeting, financial planning, and cash flow to support strong fiscal performance and long-term sustainability.
• Ensure systems, processes, and reporting structures support effective decision‑making, operational consistency, and disciplined financial oversight across all departments.
• Apply knowledge of food and beverage organizational structures, labour costs, and operating standards to ensure optimized performance.
• Ensure compliance with public health requirements, workplace safety standards, and relevant regulations that protect the Club’s members, staff, and assets.
• Collaborate with legal counsel when necessary to mitigate risks and maintain regulatory compliance.

• Communicate effectively with clarity, diplomacy, and professionalism in a wide range of situations.
• Articulate ideas persuasively and influence others in support of Club goals and priorities.
• Manage relationships with staff, members, and key stakeholders to strengthen engagement, satisfaction, and long-term loyalty.
• Mediate conflicts thoughtfully and ensure fair, ethical outcomes that support the Club’s culture and community expectations.

• Bachelor’s degree in business, hospitality, or a related field required.
• Extensive senior leadership experience within a private club environment and/or a comparable high‑end hospitality organization (e.g., luxury hotel, premium dining group, or member‑centric hospitality operation) is required.
• A minimum of 10–15 years of progressive leadership experience in hospitality or club management, including senior executive responsibility, is preferred.
• Certified Club Management (CCM) designation or other relevant industry designation preferred.

GGA Partners