Major Case Adjuster /Executive General Adjuster

• Responsible and accountable for providing and ensuring file quality on an larger more complex file basis (verification, loss adjustment, file documentation) through technical assistance and mentoring of property Claim staff.
• Investigate and Direct handle selected losses.
• Co-adjust Business Insurance Property losses with an anticipated exposure in excess of $500,000.
• Manage selected losses assigned to independent adjusters.
• Manage quota share claims (subscription policies).
• Manage selected litigated files.
• Complete self-reviews on files handled by Claim staff.
• Participate on Annual Quality Management Review Team.
• Coordinate/Participate in Property Training and Development Programs.
• Major Case Unit CAT Management to include triaging severity losses, maintaining log and handling/co-adjusting certain claims.
• Participate on Large Loss Conference Calls with our Business Insurance Partners.
• Ensure that all Large Loss Reports are professionally completed when published. This includes, but is not limited to accurately reflecting the content of the report, gross and net exposures at the time of submission, etc.
• Support business partners as needed.
• This position requires the individual to access and inspect all areas of a structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds (safety weight rating is the amount of weight the ladder can safely carry and includes weight of the individual and up to16 pounds of standard equipment), walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.)
• Perform other duties as assigned.

• University degree or College diploma or equivalent combination of education and experience preferred.
• Proficient oral and written communication skills.
• Leadership skills; organization, planning, analytical, supervision, etc.
• Technology Skills; systems, software applications, computer savvy included but not limited to Microsoft Word/Excel and Xactimate.
• Exceptional negotiation skills a must.
• Attention to detail, strong communication skills, constructively manage conflict and able to make decisions.
• Strong decision making and time management skills
• Strong conflict management
• Drive the information advantage including data integrity, use of MI and utilization of technology and tools.
• An adjusters license may be required pursuant to applicable provincial statutes.
• Valid Drivers license required.
• AIC and CPCU a plus

• A minimum of 10 years experience handling complex property claims is essential for this position.
• Must be technically proficient in the areas of coverage, claim file management, investigation, damage verification and loss adjustment.

• Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

The Travelers