Digital Product Manager

Toronto, ON
$105,000-125,000 per year
Permanent
Full-time

19 days ago

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.The Product Manager will be responsible for selecting and optimizing the solutions required to deliver a portion of the interconnected strategy.The Product Manager will be a key contributor in helping to define, launch, and operate our online experiences, working with the senior leaders of the eCommerce team, the Product Manager will help develop the long-term product vision, as well as oversee the execution of the product roadmap. The successful candidate will advance the The Home Depot's distinctive brand position and improve the customer experience, within our overall multi-channel approach.Key Responsibilities:Strategy and Roadmap Planning

Monitors competitive landscape to recommend the best-in-class experiences and solutions.
Identify goals, KPIs, and insights in partnership with stakeholders to determine product value.
Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, matrixed teams, and third-party partners.
Communicates and evangelizes the product goals, initiatives in pipeline, impact on business, customer and brand to stakeholders and The Home Depot Canada leadership.
Work closely with the Web Analytics and Customer Insights team to understand market research and customer attitudes as it pertains to the digital landscape.
Establishes a partnership with respective US product teams and meets periodically to share/align roadmaps, solutions and technology direction.

Delivery Management and Execution

Develops, maintains, and oversees the execution of a short and long-term product roadmap.
Manages and prioritizes the product backlog based on business value, customer needs, and technical feasibility.
Continuously measures, analyzes, and improves the performance of website features against stated business needs.
Makes trade-off decisions to balance scope, time, and quality while managing stakeholder expectations.

Collaborates with functional groups within the Canadian division to translate customer and business needs into detailed product requirements and specifications.
Provides clear and concise project artifacts (e.g., user stories, requirements, acceptance criteria, process maps, business plans, etc.).
Ensures that the development team understands the requirements and the intended user experience.
Participates in sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Leads and supports product rollout, process definition, and training documentation (change management)

People, Team, and Stakeholder Management

Collaborates with development, design, and business stakeholders to ensure that the product is developed and delivered successfully.
Partners with web IT to manage the ongoing implementation of website features to ensure project milestones are met, as well as assess project risks, dependencies, and resource requirements.
Partners with Procurement to manage and negotiate new vendor contracts and renewals.
Understands all product costs/revenue potential and recommends changes in business model or pricing to Director.
Facilitates communication and coordination across different teams to resolve any issues that may arise.
Communicates effectively with stakeholders to keep them informed about product progress, changes, and plans.
Manages directs reports on deliverables, (project and product) activities and talent development.
Actively participate in talent acquisition & retention activities, and mentor & coach individuals in immediate and adjacent teams.
Guides team members in strategy, alignment, analysis, prioritization, and execution of tasks
Fosters collaboration with immediate team members (Technology, User Experience, Business functions etc.) to drive value and identify and resolve impediments.
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with, and understanding user needs.

Competencies:

Customer Focus
Collaborates
Communicates Effectively
Drives Results
Plans & Aligns
Ensures Accountability
Develops Talent

Skills:

Problem Solving
Critical Thinking
Technical Competence
Strong analytical capabilities
Leadership
Prioritization
Roadmap Development
Research & Insights Driven
Strategic Thinking and Vision
Excellent interpersonal and communication (written and verbal) skills
Able to work well with cross organizational teams and external clients

Direct Manager/Direct Reports:

Reports to Principal Product Manager or Senior Manager, Product Management
Business Analysts may report into this role

Travel Requirements:

Travel to Toronto Store Support Location
Travel to local store or distribution centre locations as needed, minimum of twice yearly

Physical Requirements:

Operating a computer or other technology
Extended sitting
Repetitive tasks

On site Work:

Mon - Fri Office (1 Concorde gate, Toronto)
Travel to local store or distribution centre locations as needed, minimum of twice yearly

Working Conditions:

Working in an office setting: computer work, camera on virtual meetings

Minimum Education:

University/College degree in a related area of study, or equivalent experience

Minimum Years of Work Experience:

3+ years' experience in the product management field or with an ecommerce or technology-based company
Online retail experience is an asset

Minimum Leadership Experience:

Previous people management experience is an asset

Certifications:

Certified Scrum Product Owner certification is an asset

Other Requirements/Assets:

Advanced capability in Microsoft Office 365
Experience with Jira, Confluence, Airtable, Miro, is an asset

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.×Our Core Values Press ENTER to read the content or TAB to skip.Entrepreneurial SpiritOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Excellent Customer ServiceAlong with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.Awards & Recognition Press ENTER to read the content or TAB to skip.JOIN OUR TALENT COMMUNITYSign up on Workday to be considered for future opportunities at The Home Depot Canada.We strive to maintain a culture that welcomes everyone, and we believe it helps us achieve our business goals by driving excellent customer service and innovation, empowering our associates to thrive and excel, and enriching the communities in which we operate. This includes creating an environment where our associates feel welcomed, valued and respected and providing equal opportunity for all of our associates.

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