Event Staff Supervisor - Budweiser Stage
Live Nation Entertainment
- Toronto, ON
- Training
- Part-time
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 30,000 shows and 95+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 900 brands with the 86 million fans that attend Live Nation Entertainment events each year. For additional information, visitJOB SUMMARY:Budweiser Stage is seeking an Event Staff Supervisor. The Event Staff Supervisor is responsible for supervising and coordinating activities of the Ushers & Ticket Takers within the venue. Duties may also include additional functions under the direction of the Event Staff Manager and/or Operations Manager.WHAT YOU WILL DO:
- Direct and supervise Ushers/Ticket Takers and other employees performing similar services as directed by the Event Staff Manager or Operations Manager. Provide customer services by greeting and assisting customers and responding to customer inquiries and complaints.
- On an ongoing basis lead and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.
- Coordinate team rest periods in accordance with provincial and municipal law and help to find coverage.
- Assist management to ensure compliance with all venue policies and procedures to include all health safety regulations.
- Oversee productivity and work assignments of the Ushers and Ticket Takers and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift.
- Other tasks as assigned by the Venue Management team
- Enforce health & safety and support other departments with this primary function
- 2 years of customer service experience in a live event setting
- Valid Smart Serve Certificate
- Attention to detail, quality and accuracy.
- Strong relationship building and communication skills.
- Ability to work independently and within a team.
- Excellent verbal and written communication skills.
- Position requires constant walking, climbing stairs, lifting and carrying 50 lbs + and occasional sitting