Conference Service Manager

Great Canadian Entertainment View all jobs

  • Richmond, BC
  • Permanent
  • Full-time
  • 21 days ago
Job Category: Marketing & SalesJob Description:Position SummaryUnder the general direction of the Director, Hotel Operations, this position is responsible for pursuing and servicing business for the River Rock Casino Resort while contributing to a safe and welcoming work environment for all employees. Ensures adherence to all policies and procedures, develops strong relationships with new and repeat guests and is accountable for the sales of in-house conferences and events including guest rooms, meeting rooms, catering, theatre and casino related functions and events. Finds and develops markets in coordination to the need-periods of the resort.Key Accountabilities
  • Maintains accurate and detailed records of events, guests, orders, payments and Solicits, negotiates and books new and repeat business through telemarketing, mailing, on- site inspections, referrals, tradeshows, etc.; maximizes sales and profitability of the resort
  • Plans, up-sells and details meetings and function with the client, including space requirements, dates, times, equipment, menus, billing instructions, etc.
  • Conducts site tours/inspections throughout the resort
  • Manages and resolves guest issues efficiently and promptly
  • Liaises closely with the Banquets operation to ensure a smooth implementation of each event
  • Maintain accurate records on all River Rock Casino Resort's guests, orders, payments and expenses
  • Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
  • Ensures compliance with licensing laws, health and safety and other statutory regulations
  • Performs other duties as assigned or directed
  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
  • Manages group room blocks and meeting space for average to large-sized assigned groups
  • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
Education and Qualifications
  • High School Diploma
  • Post Secondary hospitality or hotel education or suitable combination of education and experience
  • SIR, Smart Serve or IGB Certificate
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • Computer literacy in MS Office
  • Ability to obtain the criminal background check
  • Experience with Opera/Fidelio, Micros an asset
  • Minimum 3 years' experience in Sales and Event Management
  • Live GCE's values on the job: integrity, Team Engagement, Drive to Succeed, Service Excellence and Citizenship
  • A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving serving excellence
Candidates must be ready and willing to work a flexible schedule, including late nights, weekends, and holidays. The hours of work will be based on operational and business needs.About Us:GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.What's in it for you?
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to delight your clients!
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
  • Freedom to Innovate: supports new and better ways to be successful.
  • Be your Authentic Self: environment that values diversity as a source of strength.
  • This isn't your typical "corporate" job. We work hard and we have fun!
The only thing we don't play games with…..is your career!Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Great Canadian Entertainment!

Great Canadian Entertainment