Technical Support Analyst

• Answer, log, and respond to end-user support requests.
• Analyze, troubleshoot, and resolve hardware and software technical issues.
• Manage support requests ensuring timely resolution and effective communication.
• Maintain a log of all service requests and update the solution knowledge base.
• Serve as the City’s technical and functional resource in support of business applications.
• Identify system issues and coordinate resolution with stakeholders, IT members and vendors.
• Manage user accounts, permission, access rights and storage allocations, in accordance with best practices in terms of confidentiality, security and regulatory compliance.
• Support the installation, configuration and integration of application software.
• Diagnose and repair laptops, desktops, printers and other hardware.
• Performs regular hardware and software maintenance as required.
• Inform other team members of operational, functional, and security issues.
• Work with IT project teams on various system deployments.
• Provision, connect, and configure peripheral devices.
• Deliver equipment to end-user locations and perform their installation.
• Work with System Administrators to implement operating systems, network, and security configuration standards.
• Build and deploy OS deployment images from approved configurations.
• Coordinate the testing and deployment of operating system and application patches.
• Respond to system emergencies outside normal working hours.
• Perform any other task, of the same nature or of a general nature as requested by his supervisor necessary by his duties
• Handle light weights of around 25 to 50 lbs.

• University Degree in Computer Science or a College Diploma in Information Technology.

• Hold a minimum Class 5 driver’s licence

• At least three (3) years of experience providing end-users technical and functional support.
• Experience supporting PCs, laptops, and personal wireless devices.
• Experience with virtualized environments would be an asset.

• Fluency in French and English (oral and written).
• Must have a good understanding of IP networking.
• Must have a good understanding of computer security concepts.
• Must have a good working knowledge of Microsoft Office and Windows desktop operating systems.
• Must have a working understanding of Active Directory, DHCP, DNS, Microsoft Exchange and Remote Desktop Services.
• Experienced with remote assistance tools.

• Able to work without sustained supervision, independently and in a team.
• Ability to effectively communicate technology advice with non-technical users and have an ability to share knowledge with other team members.
• Demonstrate initiative, judgment, discretion and confidentiality.
• Strong teamwork, interpersonal and communication skills.
• Must be self-motivated, have a sense of responsibility and be adaptable.

• The deadline to submit an application is April 23rd, 2026 at 23 h 59.

Ville de Dieppe / City of Dieppe