ART Operational Delivery Lead

Zurich

  • Toronto, ON
  • Permanent
  • Full-time
  • 1 month ago
The OpportunityAre you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.If you have Alternative Risk Transfer (ART) experience and are looking for a new challenge, we would love to hear from you.Zurich Canada is currently looking for an ART Operational Delivery Lead to be the process owner responsible for supporting Fronting Managers with complex and non-standard account processes.Reporting to the SVP, Head of ART, this role ensures adherence to ART and Account Onboarding playbooks, fosters continuous improvement by identifying and implementing operational enhancements, and maintains and enhances operational tools and templates. Additionally, the ART Process Owner undertakes project delivery roles for key initiatives and projects.This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.This is a hybrid work opportunity.What you will do
  • Process Management and Oversight
o Oversee process management, including governance of Canada, ZNA, and Group Captive roles and responsibilities.
o Manage operational SLA performance, reinforce expectations, best practices, and improvement opportunities.
o Ensure data quality and completion oversight (e.g., Captive database), and lead cross-functional leadership forums and escalation models.
o Oversee non-standard account onboarding processes and lead ART process improvement initiatives.
o Maintain ART operational processes, playbooks, and controls, and enhance / maintain ART-specific documentation, including playbooks, SharePoint site, and process checklists.
  • People Management
o Build and develop a team of "Fronting Manager Associates“.
  • Account Onboarding Coordination
o Lead / support Fronting Managers in coordinating the onboarding of new accounts across functional teams as per the onboarding playbook. This includes managing complex accounts or product warranty distribution partner onboarding and related cross-functional assessments, providing project management and coordination support as needed.
  • Develop and Maintain Tools / Templates
o Create, enhance, and maintain tools and templates to support the unique requirements of the ART unit, customers, and distribution partners. This includes operationalizing Captive Agreement terms / structures and managing the account onboarding playbook.
  • Single Point of Contact (SPOC)
o Serve as the SPOC for key initiatives and projects, representing ART requirements in line with operating models, and assume project management responsibilities for assignments.
  • Business Lead / Product Owner
o Act as the business lead or product owner for future state solutions within the application landscape, as prioritized.Job Qualifications - What you bring to the tableRequired:
  • Bachelor's degree in finance, insurance, or a related field.
AND
  • 5+ years of experience in operations, audit, underwriting or risk management
Preferred:
  • Multi-line UW experience
  • Experience with Captive Markets
Our Culture
  • At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
  • We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
  • We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
  • We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
  • We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
  • We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
  • We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
  • We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.
Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.About UsZurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .A future with ZurichNow is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please . If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9.

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