RFP Program Manager

Rogers Communications

  • Toronto, ON
  • Permanent
  • Full-time
  • 1 day ago
Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!The Bid Management team is comprised of dedicated proposal management professionals that share a common vision: be the “go-to” team trusted to lead all RFPs for Rogers Business.The RFP Program Manager is a pre-sales operations-centric role that is critical to the success of Rogers Business and the growth of our Advanced Services Team portfolio. Reporting to the Senior Manager, Bid Management, the successful candidate will be the Bid Team's in-house subject matter expert (SME) and the single point of contact (SPoC) for the Customer Service Organization (CSO).The RFP Program Manager will efficiently & effectively represent the CSO for all RFPs and will be responsible for quarterbacking the review, risk assessment, and response for all complex and non-standard delivery & support related requirements. She/He will work closely with the back-office CSO leaders and the Proposal Writers on the team to create compliant, compelling, and competitive proposals that meet/exceed the needs of our clients.While we prefer the successful candidate to work on-site in the Greater Toronto Area, we will also consider exceptional candidates who are located in cities where Rogers has a main office.What You'll Be Doing:
  • Perform RFP intake & review for operational areas including service delivery, service management, service assurance & technical support, project management, billing, reporting, online portals & system integrations, go-to-market readiness, industry standards and certifications, 3rd party suppliers, etc.
  • Participate in go/no go discussions; assess the operational complexity & effort; identify non-standard requirements and risks/red flags.
  • Attend RFP kick-off & status meetings; oversee operational RFP response requirements, actions, and timelines; coordinate and lead all deeper-dive collaboration meetings with back-office CSO leaders, internal SMEs (e.g. Sales, Solutions, Product Management, IT/Systems, Network Engineering, etc), and external 3rd party suppliers.
  • Secure a clear & detailed understanding of the proposed solution in order to connect the operational delivery & day 2 support dots and interdependencies between the client, Rogers, and our 3rd party supplier(s).
  • Craft detailed and persuasive responses that showcase Rogers' experience and expertise, instilling confidence in our clients; store and manage responses in Loopio content library for ease of access and future re-use.
  • Follow RFPs through various internal opportunity review & deal governance forums; recommend appropriate risk mitigation strategies and provide inputs to operational readiness business cases.
  • On a case-by-case basis, support Sales for post-RFP submission activities such as follow-up meetings & questions, client shortlist presentations, demos, discovery sessions, and contract negotiations/clarification regarding statements of work, service levels, and timelines.
  • Upon award of business, provide warm transfer of RFP opportunity-related documentation, emails, and knowledge to the client-facing Project Manager and/or internal go-to-market Project Manager.
  • Gain and grow knowledge of the Rogers & 3rd party supplier products & services; educate Bid Management colleagues to drive greater enablement and autonomy.
  • Spearhead special / transformational projects to drive greater speed, scale, and Sales Enablement.
What you will Bring:
  • Post-Secondary degree in Engineering, Business, or a related field of study.
  • Technical background in Telecom and/or Information & Communications Technology.
  • Minimum 10 years of hands-on Project Management experience.
  • PMP certification is required; ITIL or Agile certifications considered an asset.
  • Bid Management experience considered a strong asset.
  • Bilingual (English/French) considered a strong asset.
  • Outstanding oral & written communication skills.
  • Advanced PC & software skills: MS Office, Outlook, MS Teams, SharePoint, Project, Copilot, Visio, Adobe Acrobat, ServiceNow, Salesforce.com, Loopio.
  • Meticulous organization skills and excellent attention to detail.
  • Ability to work independently & effectively under pressure while juggling multiple projects & deliverables.
  • Team player with a can do/will do attitude; Makes things happen.
What's in it for you?We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:
  • Competitive salary
  • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering
  • Company matching contributions to charities you support
  • Growth & Development Opportunities:
o Self-driven career development programs (E.g. MyPath program)o Rogers First: priority in applying to internal roles of interest
  • Wellness Programs:
o Homewood employee & family assistance programo Cognitive Behavioural Therapy (CBT) & Virtual therapy sessionso Low or no-cost fitness membership with access to virtual classes
  • Our commitment to the environment and diversity:
o Work for an organization committed to environmental protectiono Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.If you are selected to move forward in the recruitment process, here is what you can expect:
  • 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!
​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East(364), Toronto, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Project Management & Sales
Requisition ID: 327846To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .Posting Notes: Rogers BusinessLocation:Toronto, ON, CA Brampton, ON, CA Montreal, QC, CA Calgary, AB, CA Vancouver, BC, CA Ottawa, ON, CABeing a Rogers team member comes with some great perks & benefits including:· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs*available for full-time and part-time permanent employees, some restrictions applyLooking for career guidance and inspiration?Catch up on the latest episodes of podcast with Dr. Sonia Kang.

Rogers Communications