Field Service Coordinator
- Montreal, QC
- Permanent
- Full-time
- Responsible for the safe and profitable execution of field service contracts and orders
- Creates service quotations/ proposals based on agreed scope of work with client
- Enter inquiries, quotations, sales orders, service orders, and projects within the SAP Business System
- Coordinate internal and external service purchase orders
- Final cost collection, and invoicing
- Assist in Accounts receivable management with follow up to key stakeholders
- Review and analyze service job margins
- Ensure Site compliance requirements for technicians is fully approved to client systems prior to being onsite
- Responsible for coordinating manpower, equipment, and supplies needed for service jobs
- Work directly with the Managers and clients to execute work timely and on budget
- Coordinate and support the day-to-day operations of assigned Field Service personnel as required
- Facilitate all Travel logistics as required (flights and accommodation)
- Assist in Cross border visa application as required
- General customer contact and phone support for Field service personnel
- Support development of field service processes and procedures
- Responsible for the FSM (Field Service Management) tool
- Responsible for scheduling employees on projects and time off as necessary
- At least five (5) years' applicable industry and product experience.
- A proven track record of professional accomplishments and reliability.
- Experience in complex matrix organizations/relationships, management and supervision experience preferred.
- Previous experience fast-paced dynamic organization.
- Financial skills related to Field Service.
- College level degree in either Finance/Administration or Engineering.
- Strong relationship building skills, a bias for action and detail-oriented behaviors are required.
- Must have good knowledge of the broad range of Metso equipment such as crushers, mills, pyro, bulk handling, screens, process equipment, pumps, etc.
- Solid knowledge base in services and aftermarket business, the mining and construction industry and its customers.
- Strong customer service / customer satisfaction capabilities.
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
- Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
- Compensation and rewards - Global incentive program tied to business and performance targets.
- Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.