Team Manager - Clinic Operations

Montreal, QC
$72,000-108,000 per year
Permanent
Full-time

28 days ago

DescriptionLocation: 600 Boul De Maisonneuve West - Mobile
Status: Permanent, 37.5 hours per week
Schedule: Monday to Friday (8:00 AM to 4:30 PM) - flexibleWhy working for TELUS?

Work schedule Monday to Friday - NO nights or weekend shifts!!
Enjoy a health and dental benefits package that includes life and long-term disability insurance
Enjoy 3 “wellness” days per year in addition to the 3 weeks of vacation per base year we offer
Pension participation with a proportionate employer contribution of up to 5.8%
Access to TELUS Common Share Purchase
40% discount on an existing plan offered by TELUS/Koodo
Acquire essential skills and hands-on customer experience that will help you develop your career
Be in control of your training through a range of formal, informal and social training and development opportunities

Who are TELUS Health Care Centres?We are a national network of healthcare professionals dedicated to the idea of controlling health risks, promoting healthier lifestyles and improving the well-being of patients. Our network of clinics is among the largest in the country.We are committed to providing better healthcare resources for everyone. We rely on the power of technology to provide Canadians with the best health outcomes. Our digital solutions foster collaboration and effectiveness in so many ways, notably by putting entire teams of professionals in touch, by streamlining the processes involved and by giving patients a chance to take their well-being in hand.The Impact You'll Have and What We'll Accomplish TogetherThe Team Manager plays a critical role in ensuring the effective coordination and execution of clinical operations across various service lines. This position oversees the delivery of seasonal vaccination campaigns, biometric programs, and occupational health clinics, ensuring they are carried out efficiently and in alignment with our organizational standards.The Team Manager acts as a central point of contact between internal teams, clients, and external partners, fostering clear communication and seamless collaboration. The successful candidate will be focused on operational excellence, team leadership, and delivering a high-quality client experience in all aspects of clinical service delivery.How You Will Make a Difference

Provide daily guidance and support to the team by offering hands-on leadership, managing priorities, and assisting with complex situations
Develop the team's potential through coaching, performance monitoring, and engagement around shared goals
Oversee client service delivery-including onboarding, support, and coordination-while maintaining high standards of quality and timeliness
Optimize tools, processes, and operational practices to ensure efficiency and continuous improvement
Coordinate seasonal health campaigns (flu, biometrics) with clinical teams, nurses, and clients, ensuring smooth and well-aligned logistics
Participate in the planning and follow-up of campaigns, including resource management, internal debriefs, and client feedback
Monitor performance by analyzing KPIs, generating reports, and making strategic recommendations to enhance client satisfaction, operational efficiency, and profitability
Collaborate with internal teams (Sales, Clinics, Technology, Product, Finance) to ensure smooth communication, manage cross-team requests, and represent team needs in transversal projects
Able to communicate effectively by crafting presentations and emails that clearly and concisely convey key messages
Fully capable of leading negotiations with suppliers, resolving interpersonal conflicts, and negotiating commitments with clients
Collaborate with senior management to optimize operations

QualificationsYou Are the Missing Piece of the Puzzle

Completed high school diploma
Minimum of two (2) years of experience in a medical field (an asset)
Essential bilingualism (spoken and written)
Strong knowledge of MS Office Suite (Word, Excel, Outlook)
Knowledge of medical terminology (an asset)
Flexibility
Reliability and autonomy in the workplace
Well-developed stress management skills in urgent situations
Initiative, proactivity, and resourcefulness

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Salary Range: $72,000-$108,000Performance Bonus or Sales Incentive Plan: 0%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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