Executive Host-RRCR

Great Canadian Gaming

  • Richmond, BC
  • Permanent
  • Full-time
  • 20 days ago
Job Category: Marketing & SalesJob Description:Under the direction of Manager, Player Development, the Executive Host is responsible for assisting in the management of the Player Development team and day-to-day activities of all high limit rooms, including Tables and Slots on a shift basis. They are also responsible in assisting in the identifying, planning, and directing of the VIP players.Key Accountabilities:
  • Acting as a resource for guests, management, and employees, to ensure a maximum level of satisfaction and service throughout the department and the casino
  • Responding to, resolving or escalating guest issues
  • Ensuring compliance with licensing laws, health and safety and other statutory regulations
  • Strong working knowledge:
  • Federal anti-money laundering law
  • SOF requirements
  • Reporting requirements
  • Procedures and best practices
  • Implementing VIP player strategic plans as directed
  • Developing and sustaining relationships with VIP guests
  • Arranging special events for VIP guests
  • Developing profiles and ratings to ensure VIP guest satisfaction; monitoring and updating Player Development Tracker
  • Actively pursuing business with VIP guests; identifying new guests through acquisition and referral program
  • Lead VIP guest-related concert, shows, events, promotions.
  • Promoting new product and service initiatives to VIP guests
  • Collect information and feedbacks from guests to improve overall high limit service standards and stay competitive in our chosen market
  • Assisting with the development of operational budgets
  • Liaising and communicating effectively with all appropriate departments
  • Developing and cultivating strong working relationships with all stakeholders: guests, ownership and employees
  • Performing other duties as assigned or directed
Education and Qualification Requirements:
  • Post-Secondary education or suitable combination of education and experience an asset
  • Previous supervisory experience required and management experience an asset
  • Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
  • Computer literacy in MS Office and Excel
  • Bi/Trilingual with an excellent command of Mandarin and/or Cantonese (read and write Simplified and/or Traditional Chinese) as well as English
  • Gaming industry experience an asset
  • Ability to obtain background check via GPEB
Candidates must be ready and willing to work a flexible schedule, including late nights, overnights, weekends, and holidays. The hours of work will be based on operational and business needs.About Us:GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.What's in it for you?
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to delight your clients!
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
  • Freedom to Innovate: supports new and better ways to be successful.
  • Be your Authentic Self: environment that values diversity as a source of strength.
  • This isn't your typical "corporate" job. We work hard and we have fun!
The only thing we don't play games with…..is your career!Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming