Identity Analyst
emergiTEL View all jobs
- Calgary, AB
- $55.00-65.00 per hour
- Permanent
- Full-time
Calgary, AB | Hybrid | Contract (1 Month, High chances of Extension)Pay Rate: $55 - $65/hourAbout the RoleThe Identity Analyst will support enterprise Identity and Access Management (IAM) initiatives by assessing current processes, improving workflows, and implementing best practices. This role requires a strong problem-solver who can translate technical access controls into business-friendly actions while collaborating with cross-functional teams.You will work closely with the Enterprise Identity & Application Security team to enhance access management processes, support operational requests, and promote secure identity practices across the organization.Key Responsibilities
- Assess and improve Identity and Access Management (IAM) processes and workflows
- Partner with the Enterprise Identity & Application Security team to implement best practices
- Act as a key liaison between technical teams and business stakeholders
- Manage high-volume access requests using ServiceNow with accuracy and efficiency
- Promote secure access management practices across the organization
- Automate directory changes in Active Directory using PowerShell
- Troubleshoot identity and access-related issues and provide timely resolution
- Participate in after-hours on-call rotation as required
- Minimum 1+ year of experience in an IT enterprise environment
- Hands-on experience with Microsoft Active Directory
- Experience using ServiceNow and familiarity with ITIL v4 practices
- Strong written and verbal communication skills
- Proven ability to translate technical requirements into business terms
- Strong troubleshooting and problem-solving skills
- Experience improving and mapping business processes
- Familiarity with Windows, macOS, and Linux environments
- Experience with Python, Shell scripting, or APIs for IAM automation