Représentant senior, Solutions numériques en ligne
Fairstone
- Montreal, QC
- $2,000-5,000 per month
- Permanent
- Full-time
- Professional Development: Paid coaching Training, paid eLearning courses (Fairstone University) an opportunity to build your customer service, sales, leadership skills and furthermore
- $2000 to $5000 Employee Referral Program
- Employee Discounts; Phone plans, gym membership and many retailer discounts
- Up to $3000 on Education Support
- Base salary, with multiple incentives to give you an overall comprehensive compensation!
- Reward program with the opportunity to collect points for travel or goods!
- We offer 3 weeks of vacation, additional 6 days to use at your convenience (wellness days) in addition to financial statutory holidays.
- PENSION up to 6% Contribution program as follow: 3% company donation, and up to 3% more to match your contribution.
- Comprehensive benefit package; adjustable to your needs (with access to virtual healthcare)
- Oversee customer correspondence and resolve customer inquiries through social media platforms in a timely manner
- Moderate user-generated content and messages appropriately, based on company policies
- Build meaningful connections and encourage Fairstone community through dialogue and messaging
- Collaborate with other departments to manage company reputation
- Monitor analytics and effectiveness of social media strategy and provide regular updates regarding progress
- Qualifications:
- High School Diploma or GED or equivalent experience.
- 2 years of customer service experience
- Bilingualism required – French and English
- Effective communication skills, both written and spoken, that demonstrate the ability to work directly with people in a customer service capacity
- Ability to multi-task with attention to detail
- Strong familiarity with the business applications of social media platforms (Facebook, Twitter, YouTube, LinkedIn, etc.)
- Knowledge of Microsoft Word, Outlook, Excel, Power Point
- Knowledge of Hootsuite is an asset
- Technological savviness is a must
- Strong awareness of Company privacy policies
- Willingness to work flexible hours which includes evening and weekend hours