Coordinator Service Delivery
Canadian Pacific Railway
- Winnipeg, MB
- Permanent
- Full-time
- Work directly with customers and CPKC Commercial in reporting and issue resolution
- Initiate resolution of customer issues and reports back to customer on plan to resolve
- Provide shipment information and expedites shipments to meet customer requirements
- Manage contacts from customers on a variety of topics; shipment, online tools; empty supply status
- Initiates proactive shipment monitoring to identify current and potential customer shipment issues
- Initiate resolution with advance notification to customers when a service disruption occurs
- Identify systemic issues and engages the appropriate channels
- Educate and encourage customers to use CPKC's online tools to access shipment information
- Contribute to improvements in network and asset efficiency and improving the movement of shipments through creation of daily Urgent Shipment Notice items, action plans and interactions
- Produce daily and weekly shipment tracking and/or performance reports
- Communicate key information to allow for effective resolution of customer issues with internal stakeholders
- Bachelor's degree or Equivalent Railway Experience
- Proficient in the use of a variety of computer applications, including the Microsoft Office suite of applications
- Ability to handle difficult customers and remain professional and composed, able to adjust to customers communication style
- Demonstrates a high degree of customer focus
- Ability to communicate effectively, strong written and oral skills to respond to internal and external requests for information
- Strong problem solving, organizational and planning skills
- Ability to work under strict timelines and pressure
- Results-oriented with a sense of urgency
- Ability to perform in a 24x7 environment
- Flexible and competitive benefits package
- Competitive company pension plan
- Employee Share Purchase Plan
- Performance Incentive Program
- Annual Fitness Subsidy
- Part-time Studies Program
- Criminal history check
- Reference check
- Req ID: 102224
- Department: Strategic Planning
- Job Type: Full-Time
- Position Type: Non-Union
- Location: Winnipeg, Manitoba
- Country: Canada
- % of Travel: 0-10%
- # of Positions: 1
- Job Grade: 5
- Job Available to: Internal & External