Scheduling Coordinator - National Client Service Centre (Weekends Only)
CBI Health
- Winnipeg, MB
- Permanent
- Part-time
- Orientation for this role is May 25 & 26 In Office 0900-1600.
- For the first 4 weeks you MUST be available: Monday, May 27: 3:30pm-7:30pm, Tuesday, May 28: 3:30pm-7:30pm or 0430-0930 and 1530-2130 to attend training sessions i.e.., May 27-31 and June 3-7. You wont require to attend all 5 days, however, you need to be available to attend all sessions as they are scheduled based on the training teams availability.
- This position does require you to have your own equipment i.e. Laptop - your laptop should have a minimum resolution of 1080p and have Windows 10 or 11. An external monitor is recommended. You will need to be close to your modem (7 feet) to connect a desk phone that will be provided to you.
Paid orientation and ongoing training
Career development and progression opportunities
Reward and recognition programResponsibilities:
- Ensure client and staff schedules in the scheduling database are up to date and accurate based on needs and changes required.
- Responds to Client needs within specific time frames outlined in specific contracts or by Branch standards.
- Assigns the Afterhours Coordinator within the appropriate geographical area in order to provide effective and time-efficient service for all client and staff inquiries.
- Transfers all appropriate Client/caregiver/employee inquiries and/or problems to the appropriate Afterhours Coordinator immediately, and as appropriate refer to the local office for necessary follow-up and action.
- Ensures all relevant information is received either in verbal or written format.
- Ensures all calls documented following corporate procedure.
- Inputs accurate data into the scheduling databases: Procura and Qcare.
- Records communication with Clients, employees, and any other relevant information in Procura/Qcare.
- Reports any Client/employee issue that may impact service delivery to the local office for necessary follow-up and action.
- Responds promptly to incident/complaint/compliment, documenting completely and accurately and relays information to appropriate personnel or local office.
- Complete incident reports as required into the database.
- Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc. in continuous quality improvements in all aspects of operations.
- Minimum Grade 12 education.
- Experience with Microsoft Office Suite is required.
- Keyboarding accuracy and knowledge in Windows environment.
- Keyboarding speed of 45 wpm required.
- Solid experience in the customer service field.
- Scheduling experience preferably in the health care field is considered an asset.
- Clear Criminal Record Check issued within 1 year is required.
- Strong organizational skills required.
- Excellent oral and written communication skills.
- Ability to work in a fast paced environment and work effectively under pressure to meet deadlines