Technical Customer Service - Plumbing Parts

Toronto, ON
$50,000-55,000 per year
Permanent
Full-time

20 days ago

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.Join the Pros!About the jobAt Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.Join the Pros!
This is an excellent opportunity for an ambitious, career-oriented individual desirous of making an impact in a large evolving and successful global organization.What’s in it for you?Regular business hoursComprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.Career development and training opportunitiesLife insurance, disability and wellness programRetirement savings programs including RRSP and DC pension with up to 5.25% employer contributionPaid vacation and sick time and day off on your birthday!Bonus programs that include annual performance and profit sharingEmployee discounts on top brands of plumbing and HVAC/R productsEducation reimbursement for employeesEmployee referral programSafety shoe reimbursementWhat you will do:Records and processes inquiries received by mail, telephone and/or through personal customer contact.Provides pricing, availability and schedule information within established guidelines.Suggests additional or alternative products or services that meet the customer needs.Researches and obtains resolution of a variety of customer complaints and issues.Serves as a communication link between the customers and sales staff to assure responsivenessTracks order activity and alerts appropriate staff of any potential delivery problemsExpedites the delivery of specific ordersCall customers when necessary to advise shipments delay and/or information necessary to process ordersWhat you will bring:Knowledge of plumbing parts and service is requiredHigh level of commitment to exceptional customer serviceProven experience in developing innovative Customer Service initiativesAbility to be tactful and diplomatic with customersConsistently meeting deadlines within a fast-paced work environment and works effectively within time constraintsStrong analytical and problem-solving skillsExcellent interpersonal skills with demonstrated success working in a team environmentExcellent communication skills, both oral and writtenDemonstrated initiative with the ability to work in a collaborative team based environmentHighly organized in prioritizing work and multi-taskingShift: Monday - Friday and working every other Saturday OR Tuesday to Saturday.Vacancy Status: Existing positionCompensation: 50-55k (Salary + 4% PSP)Please note: The total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role.Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.#INDSALPlease note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

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