Manager, Technical Shared Services

Toronto, ON
Permanent
Full-time

10 days ago

Who We Are:At Emburse, you'll not just imagine the future - you'll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.The Manager, Technical Shared Services (TSS) provides strategic leadership and operational oversight for a high-performing team of Integration Analysts and Configuration Engineers. This role serves as a critical bridge between technical execution and client delivery, leveraging deep expertise in systems integration and scripting to ensure seamless software implementations.As the leader of the TSS team, you will be responsible for fostering a culture of technical excellence and accountability. By streamlining configuration workflows and ensuring high-integrity data exchanges, you directly impact the speed-to-value for our customers and the overall success of the Emburse implementation lifecycle.\nWhat you'll doTeam Leadership: Recruit, train, and manage a diverse team of Analysts, Engineers, and Team Leads, overseeing the full employee lifecycle from hiring to performance management.Strategic Execution: Translate company-wide strategic objectives into actionable team goals, ensuring all technical milestones align with broader business needs.Resource & Capacity Planning: Proactively forecast resource requirements and manage team utilization to ensure high-efficiency delivery across all projects.Performance Governance: Establish and maintain robust metrics to measure team progress, implementation ease, and overall productivity standards.Operational Reporting: Provide regular, data-driven reports to executive leadership regarding team performance, service targets, and project results.Process Innovation: Lead the continuous improvement of project methodologies and internal tools, recommending policy changes to drive operational efficiency.Stakeholder Partnership: Collaborate with internal departments to refine communications and workflows, ensuring an exemplary service experience for both internal and external clients.Technical Escalation Management: Serve as the primary lead for technical escalations to Development, overseeing documentation, testing, and progress tracking through resolution.Coaching & Culture: Foster a culture of accountability by clearly communicating job expectations and providing ongoing coaching to develop team members' technical and professional skills.What you'll bringEducation: Bachelor's degree, college diploma, or equivalent professional experience in a related technical field.Leadership Experience: Minimum 3+ years in a leadership role managing direct reports, with a proven ability to assess team strengths, provide constructive feedback, and drive professional development.Technical Implementation: 3+ years of experience in software implementation or customer-facing technical services, specifically within a technology or SaaS environment.Domain Expertise: 3+ years of hands-on experience with Emburse products (or equivalent enterprise platforms) and a deep understanding of the competitive landscape and integrated partner ecosystems.Business Systems: Proficiency in administering CRMs, database-driven workflow tools, and financial management software to drive operational results.Strategic Acumen: Ability to connect team-level objectives to global company goals, adjusting processes and making data-driven recommendations to executive leadership.Stakeholder Management: Exceptional interpersonal skills with a focus on negotiation, diplomacy, and the ability to manage competing priorities from multiple internal and external stakeholders.Communication & Presentation: Superb verbal and written communication skills, including proficiency with business productivity suites and virtual presentation software.Culture & Values: A "learner's mindset" with a commitment to continuous improvement and a track record of instilling core organizational values within a team.\nWhy Emburse?Finance is changing-and at Emburse, we're leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend-so they can focus on what's next, not what's slowing them down.

A Company with Momentum - We serve 12M+ users across 120 countries, helping businesses modernize

their finance operations.

A Team That Innovates - Work alongside some of the brightest minds in finance, tech, and AI to solve real-

world challenges.

A Culture That Empowers - Competitive pay, flexible work, and an inclusive, collaborative environment that

supports your success.

A Career That Matters - Your work here drives efficiency, innovation, and smarter financial decision-making

for businesses everywhere.Shape your future & find what's next at Emburse.Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

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