Site Reliability Engineer -Tim Hortons

Restaurant Brands International

  • Toronto, ON
  • Permanent
  • Full-time
  • 1 month ago
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.At RBI, we recognize that exceptional digital experiences increasingly drive our guests' decisions beyond food quality alone. As an Intermediate DevOps Software Engineer III, you'll be instrumental in creating reliable, scalable, and engaging digital experiences. By developing robust infrastructure and automation strategies, you'll directly enhance guest interactions with our iconic brands worldwide.Role & Responsibilities:
  • Design, implement, and manage infrastructure automation solutions using Infrastructure as Code (Terraform) to ensure consistency and reliability across environments.
  • Support and enhance CI/CD pipelines (GitHub Actions, CircleCi) to facilitate efficient, reliable software deployments.
  • Monitor application and infrastructure performance using industry-standard observability tools such as Datadog, proactively addressing issues and optimizing system performance.
  • Collaborate closely with development and operations teams to enhance deployment efficiency and reliability.
  • Implement and maintain system security best practices, ensuring compliance with security standards and protocols.
  • Participate actively in incident response, contributing to root cause analysis and developing preventative measures.
  • Support operational excellence initiatives to improve overall system health, reduce downtime, and enhance user experiences.
  • Contribute to the creation and maintenance of technical documentation, operational runbooks, and infrastructure standards.
  • Actively participate in architectural and production readiness reviews to ensure optimal operational effectiveness.
  • Assist leadership in cost engineering and proactive capacity planning.
  • Contribute to debugging production issues across the full stack, promoting automation for common operational challenges.
  • Participate in scheduled on-call rotations, alongside engineering team members, to uphold system reliability.
Qualifications & Skills:
  • Minimum of 5 years' experience in DevOps or SRE roles.
  • Proficiency with cloud infrastructure, especially AWS services (Lambda, API Gateway, DynamoDB, EC2, ECS).
  • Hands-on experience with Infrastructure as Code (Terraform).
  • Experience in managing and optimizing CI/CD pipelines (GitHub Actions, CircleCi).
  • Knowledge of monitoring, logging, and observability tools (Datadog preferred).
  • Familiarity with containerization technologies (Docker, Kubernetes).
  • Strong programming skills (TypeScript, Node.js, Python), with a proven ability to debug complex issues.
  • Basic knowledge of network security, VPN, firewall, and related technologies.
  • Deep understanding of systems thinking, particularly edge cases, failure modes, and resilience strategies.
  • Experience or willingness to work with AI-driven development tools
  • Strong communication skills, capable of explaining complex concepts clearly to diverse technical audiences.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Collaborative mindset, effective in cross-functional team environments.
  • Self-motivated, proactive approach to learning and staying updated with emerging DevOps trends and technologies.
  • Strong sense of urgency, curiosity, and proactive approach to problem-solving and improvements.
  • Experience with mobile application development frameworks (React Native).
  • Previous experience in quick-service restaurant (QSR), retail, or high-traffic consumer-facing systems.
  • AWS Certified DevOps Engineer or Solutions Architect certifications.
  • Experience implementing security best practices within DevOps frameworks.
  • Exposure to agile software development methodologies (Scrum, Kanban).
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

Restaurant Brands International